Team Leader - Account Receivables

• Manage customer accounts in accordance with Service Level Agreements, maintain and update team’s records management for tracking, communications and continuous improvement purposes.
• Provide expertise in the investigation, analysis and resolution of significant changes in account balances
• Analyze system reports to ensure accuracy, research and resolve problems; ensure the integrity of assigned system and data
• Listen to and communicate with customer to obtain all required information necessary to determine and address their specific needs; tactfully explain why, if service cannot be provided.
• Respond to individuals in manner and timeframe promised, or follow up to explain status.
• Responsible for the collections process to include: ensuring customers are contacted regularly regarding outstanding receivables; ensuring processes and procedures are followed regarding customer contacts; reviewing
• collection data and allocating resources as needed.
• Assist with daily cash allocation ensuring transactional integrity adhering to consistent departmental policy.
• Ensure all customer records are kept up to date, call logs/conversations and all maintenance processes are documented and filed as agreed.
• Assist with the recovery, certification and reconciliation of the withholding tax transactions in line with IHG policies and procedures.
• Prepare and compile various reports as required for special studies and projects

Key Requirements

• Education: Associate Degree or Bachelor's Degree in a relevant field of work or an equivalent combination of education and work-related experience.
• Experience: A minimum of 5 years progressive work-related experience with demonstrated proficiency and understanding in one or more functions related to the position
  
  Technical Skills and Knowledge:
  • Demonstrated team handling skills. 
  • Demonstrated intermediate level knowledge of PeopleSoft or other enterprise financial systems and Microsoft Office (Outlook, Word, Excel). 
  • Demonstrated effective verbal and written English language communication skills.
  • Demonstrated proficiency in recognizing and resolving problems or inconsistencies in transactions and systems.
  • Ability to influence and negotiate resulting in positive customer payment decisions.