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About IHG and the InterContinental Indianapolis

InterContinental Indianapolis brings refined luxury to Indy’s iconic Monument Circle. Opening Winter 2025. 

This opening is not just a hotel launch, it’s an event for the city and we’re looking for the right team to shape its future.  The landmarked Illinois Building showcases a $110 M restoration to feature 170 
Modern Guestrooms, 17 Luxurious Suites, Serliana Café and Astrea Rooftop Bar with stunning views of Monument Circle. 

This will be a masterclass in #Hospitality; an invitation for you to pursue your passion for service and inspire incredible things for our guests, our team members and yourself. 

Explore our very own InterContinental® Hotels & Resorts – a truly international brand. Discover a modern, globally-focused culture where world travelers feel at home. Live the InterContinental life. You’ll find us in beautifully restored buildings and many exciting new developments. With 60 properties in the pipeline, our extraordinary world is set to expand.

We cultivate engaging environments for our colleagues and guests by enlivening our IHG Core Values:

• Do the right thing
• Show we care
• Aim higher
• Celebrate difference
• Work better together

At IHG we promise to give colleagues:

• Room to Belong: Enable
• Room to Grow: Enrich
• Room to Make a Difference:  Empower

The InterContinental creates exceptional experiences through our Brand Values by being:

• Thoughtful
• Cultured
• Remarkable

The pillars of our InterContinental brand culture lay the foundation for inspiring incredible experiences:

• We Invite Discovery
• We Embrace Empowerment
• We Champion Possibility

A little taste of your day-to-day

Every day is different, but you’ll mostly be:

Supervision and Leadership: 

• Supervise and direct security personnel, providing guidance, training, and performance evaluations.
• Schedule security staff to ensure adequate coverage of the property.
• Enforce company policies and procedures related to security and safety.
• Motivate and mentor security officers to maintain high morale and performance.

Patrol and Surveillance: 

• Oversee regular patrols of the property to deter crime and ensure safety.
• Monitor surveillance cameras and alarm systems to detect and respond to security breaches.
• Identify and report any safety hazards or security concerns.

Incident Response: 

• Respond to security incidents, including disturbances, thefts, medical emergencies, and fire alarms.
• Conduct investigations and document incidents thoroughly.
• Liaise with law enforcement and emergency services as needed.
• Prepare incident reports and maintain accurate records.

Security Systems and Equipment: 

• Ensure proper functioning of security systems, including access control, CCTV, and alarm systems.
• Report any malfunctions or maintenance needs.
• May be responsible for basic maintenance or troubleshooting of security equipment.

Access Control: 

• Monitor and control access to the property, ensuring only authorized personnel are allowed entry.
• Enforce visitor policies and procedures.

Customer Service: 

• Provide excellent customer service to guests, employees, and visitors.
• Address inquiries and concerns promptly and professionally.

Training and Development: 

• Conduct regular training sessions for security personnel on security procedures, emergency response, and customer service.
• Stay up-to-date on security best practices and technologies.

Loss Prevention: 

• Implement loss prevention strategies to minimize theft and damage to property.
• Monitor inventory and investigate discrepancies.

Emergency Preparedness: 

• Participate in the development and implementation of emergency response plans.
• Conduct drills and exercises to ensure preparedness for various emergencies.

What we need from you

• High school diploma or equivalent required; some college education or a degree in Criminal Justice or a related field is preferred. 
• Previous experience in security, law enforcement, or military service is required. 
• Prior supervisory experience is essential. 
• Strong leadership, communication, and interpersonal skills. 
• Ability to handle stressful situations and make sound decisions under pressure. 
• Knowledge of security procedures, emergency response protocols, and relevant laws and regulations. 
• Proficiency in using security equipment and systems (e.g., CCTV, access control). 
• First Aid/CPR/AED certification.

What you can expect from us

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business. 

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. 

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our well-being framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. 

So, join us and you’ll become part of our ever-growing global family.