RFP Sales Associate

Essential Duties and Responsibilities – (Key Activities of the role)

The Key responsibilities of RFP Specialists are:

· Support the business in identifying system and process enhancements that will be beneficial for the next RFP Season.

· Conduct user testing prior to the launch of system enhancements to hotels and Global Sales Worldwide.

· Manage the whole RFP process for Corporate Transient Accounts.

· Implement the Sales Strategies of IHG Global Sales.

· Compile and analyze the client’s RFP requirements.

· Prepare cover letters and client documents needed for the RFP.

· Create RFPs in the IHG RFP tool and other partnered third party RFP websites.

· Set up RFP Custom Questions and prepare customized exports.

· Ensure RFPs are launched correctly and without errors.

· Recommend to the client the hotels to be solicited from analysis based on the City Volume Reports, Number of Room Nights and client requirements.

· Assist solicited hotels in answering account queries.

· Contact hotels to follow-up RFP responses. Ensure that the hotels meet the due date of the RFP.

· Review RFP responses of the hotels before submission to the clients.

· Conduct Rate Reviews for accuracy and adherence to the IHG’s target rate growth.

· Initiate negotiations in behalf of the clients.

· Review the negotiation responses of hotels and clients prior to endorsing for decision (Acceptance/Decline)

· Accept/Decline RFPs and properly update the status on the tool.

· Prepare Rate Loading files to be submitted to the Global Rate Loading team.

· Correct rate loading errors.

· Assist Sales Associates and/or Sellers for any questions, concerns or activities related to the RFP process.

· Update team trackers and assist as back-up when a co-team member is on leave.

The RFP Sales Associate must:

· Analyze reports, trends and data in relation to the performance of their assigned accounts.

· Recommend RFP solutions to the Sales Associates, Sellers or Clients.

· Remind Sales Associates/Sellers and redirect their activities that will support the Global Sales Strategies

· Use own judgment and initiative to effectively resolve cases

· Perform administrative duties as assigned by team manager