หัวหน้าแผนกซักรีด洗衣房主管

FINANCIAL RETURNS 财务回报

• Works with Superior Director of Finance in the preparation and management of the Department’s budget.
  协助上级领导和财务总监编制和管理部门预算
• Work with management of the Department’s control the cost
  协助上级领导对部门成本加以控制
• Maintain adequate stock levels
  保持足够的库存水平。
• Complete stock takes as required
  按要求完成库存盘点工作。
• Maintain stock levels
  维持存货水平

PEOPLE 员工团队

• Ensure all work in accordance with local and hotel rules and regulations
  确保所有工作符合地方和酒店的规章制度
• Works with Superior and Human Resources on manpower planning and management needs
  与上级领导和人力资源部一起进行人力规划和管理需求
• Supervise the Laundry staff to work according to the standards and procedures , And based on the factors of workload and peak on distribution and change , Solve employee grievances
  监督洗衣房员工根据各项标准和工作程序进行工作，并依据工作量和高峰期等因素对工作进行分配及变更，解决员工受到的不公正待遇问题。
• Oversee the implementation of laundry standards and procedures
  监督洗衣房各项标准和工作程序的执行 。
• Open and close the shift and ensure effective shift hand over
  负责管理接班和交班工作，以确保交接班过程的有效进行 。
• Distribution and collection of keys
  分发和收集钥匙。
• Management of all incoming and outgoing calls to Laundry Department
  管理洗衣部门所有的呼入和呼出电话。
• Maintain a current and thorough knowledge of all laundry systems
  对洗衣系统有最新和全面的知识。
• According to the work needs, design and organize the laundry attendant training and meeting, improve work efficiency and service quality
  协助组织洗衣房的员工培训和会议，提高工作效率，提升服务质量
• Appraise appearance, discipline and efficiency of all staff under direct supervision and initiate immediate remedial action if necessary
  对所有直属下级的仪容仪表、守纪情况和工作效率进行评估。如有必要，可直接采取纠正措施
• Co-ordinate special projects (e.g. equipment routine service; stock inventories)
  协调特别项目(如设备常规检修；存储用品)。
• Ensure consistency within the department
  确保部门内工作的一致性。
• Ensure you have complete knowledge of room types, layouts and facilities and the location of these
  确保具有客房类型，设计，设施和位置的全面知识。
• Educate and train all team members work skill and properly SOP. Ensure that employees are properly trained, maintain high service and achieve quality and guest satisfaction goals
  培训部门所有员工工作技能和正确的工作流程，确保员工得到正确的培训，保持高效的服务,实现质量和客户满意度的目标
  
   

GUEST EXPERIENCE 宾客体验

• Ensure laundry valet is processed and delivered in a timely manner Ensure laundry valet is processed and delivered in a timely manner Prioritize VIP or difficult guests
  确保及时为客人提供洗衣服务并送还。配合客房部满足酒店和客人的要求，处理客人尤其是贵宾和难应付的客人的特殊要求。
• Timely interaction with the guests get feedback, understanding staff to enhance guest satisfaction channels
  适时与宾客、员工进行互动，获取反馈，了解员工提升宾客满意度的渠道
• With department manager Common development and achieve all kinds of activities Service behaviour standards and continuously improve guest experience
  与上级领导协作共同开发达到服务行为标准和持续改善宾客体验的各类活动

RESPONSIBLE BUSINESS 企业责任

• Improve hotel and brand popularity in this locality, encourage employees to actively participate in local community activities
  提升酒店与品牌在本地的知名度，鼓励员工积极参与本地社区活动
• To ensure that the policies and procedures to comply with the local laws and regulations and the hotel or company, assist in annual audit / standard self-examination
  确保遵守相关地方法规及酒店或公司的政策与流程，协助参与年度审计/标准自审
• nvestigation and Research on the problems arising in the work, to understand the facts, In time to discovery  may cause potential risk for hotel or company and effectively promote the solution to the problem
  对工作中发生的问题进行调查和研究，了解事实，及时发现对酒店或公司可能造成的潜在风险，并有效促进问题的解决。在遭遇重大问题时及时向上级汇报。