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About Us

Kimpton Hotels & Restaurants is the original boutique hotel company, which pioneered the concept of unique, distinctive, design-forward hotels in the San Francisco, California before expanding worldwide. Anchored in one-of-a-kind experiences, Kimpton spaces and experiences centre on our guests, offering inspiring design that evokes curiosity to forward thinking flavours that feed the soul. Every detail is thoughtfully curated and artfully delivered, so that guest experiences remain meaningful, unscripted and ridiculously personal. 

Our mission is to be the best-loved hotel and restaurant company through the common belief that heartfelt connections make people’s lives better. Our colleagues are empowered and encouraged to act from the heart, to go above and beyond to create ‘ridiculously personal’ experiences for each other and our guests. 

We're looking for passionate, high-spirted individuals to join the pre-opening team at Kimpton Riyadh, the very first Kimpton hotel in the Middle Each. The ideal Kimpton team member has an inclusive spirit who embraces individuality and can cultivate a work environment that’s a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional.

Our hotel is only as good as the people it employs so if you’re passionate, focused and driven, live for making every guest’s experience ‘ridiculously personal’ and creating unforgettable moments, then we invite you to join the Kimpton tribe.

About Kimpton Riyadh

Located in King Abdullah Financial District which is set in the heart of the Saudi capital, 22-kilometers away from the airport, Kimpton Riyadh is the first Kimpton in the Middle East bringing the brand’s playful energy, infectious personality, and unique design style to this LEED certified landmark development home to 1.6 million square meters of state-of-the-art office space, world-class venues and iconic luxury residences. The hotel welcome guests to experience its 212 guest rooms and suites and to enjoy its unique dining options.

An IT Assistant Manager plays a crucial role in ensuring the smooth operation of the hotel's IT infrastructure. Here are the typical day-to-day activities for this position:

Day-to-Day Activities of an IT Assistant Manager

1. System Maintenance and Monitoring:
   • Overseeing the daily operation of the hotel's IT systems, including servers, networks, and software applications.
   • Monitoring system performance and troubleshooting any issues that arise to ensure minimal downtime
2. User Support and Training:
   • Providing technical support to hotel staff and guests, addressing any IT-related issues they encounter.
   • Conducting training sessions for staff on new software and IT procedures
3. Network Management:
   • Managing the hotel's network infrastructure, including Wi-Fi, to ensure reliable and secure connectivity for guests and staff.
   • Implementing network security measures to protect against cyber threats
4. Software and Hardware Management:
   • Installing, configuring, and updating software and hardware as needed.
   • Ensuring that all IT equipment is functioning properly and coordinating repairs or replacements when necessary
5. Data Management and Security:
   • Overseeing data backup processes to ensure data integrity and availability.
   • Implementing and maintaining data security protocols to protect sensitive information
6. Vendor Coordination:
   • Liaising with external vendors for IT services and equipment.
   • Managing contracts and service agreements to ensure the hotel receives quality IT support
7. Project Management:
   • Assisting in the planning and execution of IT projects, such as system upgrades or new technology implementations.
   • Coordinating with other departments to ensure IT projects align with the hotel's overall goals
8. Reporting and Documentation:
   • Maintaining accurate records of IT activities, including system performance, incidents, and maintenance tasks.
   • Preparing reports for senior management on IT operations and project progress

Skills and Qualities Needed

1. Technical Expertise:
   • Strong knowledge of IT systems, networks, and software applications.
2. Problem-Solving Skills:
   • Ability to troubleshoot and resolve technical issues efficiently.
3. Communication Skills:
   • Communicating effectively with staff, guests, and vendors.
4. Organizational Skills:
   • Managing multiple tasks and maintaining detailed records.
5. Leadership and Teamwork:
   • Leading a team of IT professionals and collaborating with other departments.

What we need from you

Ideally, you'll have some or all of the following competencies and experience we're looking for:

• Bachelor’s degree, higher education qualification or equivalent in Hotel Administration / Business Administration 

• Two to Three years’ prior tenure in a similar role

• International luxury hotel chain background

• GCC exposure

• English Fluency is required 

• Arabic Fluency is preferred

Teamwork and Flexibility

In addition to the tasks outlined above, all team members are expected to demonstrate flexibility and a collaborative spirit. This may involve taking on additional responsibilities as needed, especially during periods of high occupancy or in emergency situations. Your willingness to assist colleagues and contribute to the overall success of the hotel is essential in maintaining our high standards of service and guest satisfaction.

What we offer

We’ll reward all your hard work with a competitive salary and benefits.

Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www.careers.ihg.com to find out more about us.

So go on - show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests.