เจ้าหน้าที่บริการลูกค้า宾客服务主管

FINANCIAL RETURNS
财务回报

• Complete stock takes as required，Maintain stock levels.
  按要求完成库存盘点工作，维护存货量，并跟财务一起每月进行部门资产管理维护。
• Supervise cashiering activities during shift including:
  在当班期间监督收银活动，包括：
  • Cash handling and banking procedure
    现金处理和银行业务程序
  • Dealing with irregular payments
    处理非法支付情况
  • Instructing staff in credit policies and facilities
    就信用政策和设备对员工进行指导
  • Instructing staff in cash security procedures
    就现金安全程序对员工进行指导
  • Carry out debtor control
    实施应收帐款控制
  • Prepare reports
    准备财务报告
  • Supervise the cashiering system
    对收银系统实施监管
     

FINANCIAL RETURNS
财务回报

• Conducts shift briefings to ensure hotel activities and operational requirements are known.
  进行有效的交接班简报工作，以明确酒店活动和运营要求。

GUEST EXPERIENCE
宾客体验

• Supervise front office operations during assigned shift including:
  在当班期间监督前厅部运营情况，包括：
  • Maintenance of guest information
    维护客户信息
  • Maintenance of information about local events
    维护当地活动的信息
  • Compile occupancy statistics
    统计入住情况
  • Supervise group bookings
    监督团组预订情
  • Assisting with serious complaints
    协助解决严重投诉问题

RESPONSIBLE BUSINESS
企业责任

• Supervise the use of he public address system.
  监督公共广播系统的使用。
• Improve hotel and brand popularity in this locality, encourage employees to actively  participate in local Community activities.
  提升酒店与品牌在本地的知名度，鼓励员工积极参与本地社区活动。
• To ensure that the policies and procedures to comply with the local laws and regulations and the hotel or company, assist in annual audit / standard self-examination.
  确保遵守相关地方法规及酒店或公司的政策与流程，协助参与年度审计/标准自审。
• Investigation and Research on the problems arising in the work, to understand the facts, In time to discoverM. ay cause potential risk for hotel or company and effectively promote the solution to the problem. 对工作中发生的问题进行调查和研究，了解事实，及时发现对酒店或公司可能造成的潜在风险，并有效促进问题的 解决。在遭遇重大问题时及时向上级汇报。