Franchise Hotel - Night Manager - InterContinental Rome Ambasciatori Palace

About Us

As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental®? brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.

Your day to day

For our International Luxury Hotel Brand located in the heart of Rome, we are looking for a passionate and efficient Night Manager to be in charge of Front Office Operations overnight. The ideal candidate would provide excellent customer service, be an excellent communicator and making sure operations are carried out and completed to the highest level. 

• Kicking off truly memorable guest experiences with the warmest of welcome;
• Acknowledging Loyalty programs and returning guests in person or over the phone;
• Coordinating and monitoring overnight staff;
• Completing night FO tasks making sure they are completed within required time frame;
• Mantaining highest level of communication within all departments making sure crucial information is conveyed at all times;
• Dealing with guest complaints confidently, applying ILEAD principles and delivering immediate solutions;
• Taking, managing, and receiving payments for guest bookings;
• Making sure check-in and check-out process feel swift and seamless;
• Staying one step ahead of our guests’ needs to anticipate requests and offer tailored recommendations;
• Reporting to Front Office Manager.

What we need from you

• Excellent communication skills;
• Knowledge of Night Audit procedures including invoicing and cashier duties;
• Knowledge of Fire Evacuation procedures and First Aid certificate;
• Problem-solving skills, turning issues into opportunities so every guest leaves with great memories;
• Fluency in Italian & English language -  a third language would be preferred;
• Familiarity with Opera PMS and Excel files;
• Preferred working experience with management roles within International Luxury Hotel Brands;
• Be an excellent team player, showing flexibility and commitment to the team and to the brand.

What we offer

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life.
We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
So, join us and you’ll become part of our hotel family.