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FINANCIAL RETURNS

• Explain and promote hotel facilities, outlets, and services to guests and provide information to guests regarding local attractions and activities. 

PEOPLE

• Promote teamwork and quality service through daily communications and coordination with other departments. 

GUEST EXPERIENCE

• Respond appropriately to guest complaints.  Inform the supervisor of major problems, complaints, disturbances, or dissatisfied guests. 
• Promptly and safely transport luggage to and from guest rooms.  May secure, tag, and store luggage at guest’s request.

RESPONSIBLE BUSINESS

• May regularly inspect and clear hotel entrances and surrounding areas of litter and debris.
• Perform other duties as assigned which may include but is not limited to accepting dry cleaning from guests and secure for pick up by dry cleaning company; delivering clean laundry or guest mail/messages, or sundry items to guest rooms, and responding to other special requests.

High School diploma or equivalent, plus some guest service experience or hotel experience preferred.  Must speak fluent English.  Other languages preferred.

This job requires the ability to perform the following:

• Carrying, pushing, or lifting items weighing up to 100 pounds
• Moving about the public areas
• Handling objects such as luggage
• Bending, stooping, kneeling

Other:

• Communication skills are utilized a significant amount of time when interacting with clients, guests, and employees.
• Reading and writing abilities are utilized often when completing departmental records/logs, reading road signs, etc.. 
• May be required to work nights, weekends, and/or holidays.

The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.