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YOUR DAY TO DAY

Serve as a brand champion to IHG’s largest brand, Holiday Inn Express, with over 3,000 hotels globally.  Always keep the hotel owner, operator, and guest top of mind, with a focus on driving product innovation in the mainstream hotel segment.  Support the brand team with consumer insights, guest experience strategy and data reporting. You will support leadership in spearheading creative solutions through pilots, consumer testing and deploying new experiences for the largest hotel brand in the world. 

• Assist the department VP, Directors, and Managers in centrally managing and developing excellent guest experiences around food and beverage, service, quality, and additional special projects
• Manage the mining of our guest insights database to provide further color and/or clarification on guest satisfaction scores. Communicate trends, key highlights, and risks/opportunities in an executive summary format to Director/VP. 
• Work collaboratively and cross-functionally with multiple stakeholders. Able to perform both independently and as part of a team, particularly if an initiative spans across multiple brands or departments.
• Manage day-to-day relationships with agency(s) and fulfillment vendor(s) to ensure timelines are met and costs are well managed. Follow up, as appropriate, on status updates and action items to maintain project progress.
• Prepare a variety of departmental reporting/presentation materials, gathering and summarizing information from various sources as requested. Create spreadsheets or dashboards for ongoing reporting on key initiatives.
• Coordinate production of promotional and program materials, including support tools for both hotels and field operations teams.
• Monitor departmental budgets to include vendor billing, estimates, invoice coding and tracking, end of month reconciliation, etc. Report discrepancies or budgetary issues to Director or VP.

WHAT WE NEED FROM YOU

• 2 to 3 years progressive work-related experience in a corporate marketing or management consulting environment. 
• Extremely detail-oriented
• Strong cross-functional collaboration skills with both internal and external teams.
• Demonstrated ability to implement and track multiple projects at one time.
• Demonstrated organizational skills and follow-through in tracking ongoing processes.
• Demonstrated knowledge of marketing principles.
• Demonstrated problem solving and analytical skills, and ability to use the results of analysis to make effective program-related decisions.
• Knowledge of franchise operating model and/or experience working in a hotel is a plus

Location - Our hybrid work structure is an expectation of three (3) days a week in office.  This expectation may be adjusted to evolve with the changing needs of the business.

The salary range for this role is $46,226 to $75,000 .This role is also eligible for bonus pay.  We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401K, and other benefits to employees.

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