ผู้ช่วยผู้บริหาร แม่บ้าน 行政副管家

岗位职责/职位描述

Monitors Housekeeping personnel to ensure all guests and internal customers receive prompt and courteous service 
监督客房部人员，以确保向所有客人和内部客户提供及时和礼貌的服务
Oversees laundry operations
监管洗衣房的工作
Schedules routine inspections of all Housekeeping areas by/with the Assistant Executive Housekeeper and other supervisory personnel
制定与助理行政管家及其它管理人员一起视察客房部工作的时间安排
Inspects guest and public areas on a regular basis to ensure that the furnishings, facilities, and equipment are clean and in good repair
定期对客人区和公共区域进行视察，以确保家具、设施和设备的得到良好的清洁和修缮
Manages spring cleaning schedules
管理春季大清扫日程安排
Makes recommendations to the General Manager or designate regarding the upkeep of furnishings, facilities, and equipment, ensuring they are clean and in good repair
就家具、设施和设备的保养向总经理或其代理人提出建议，确保所有家具、设施和设备均得 到良好清洁和修缮
Informs other departments of Housekeeping matters that concern them, particularly the Laundry Department, the Engineering Department, the Front Office, and the Food and Beverage department. Maintains open channels of communication with other department heads and the General Manager or the General Manager’s designate
向其它部门通报客房部与其有关的事项，特别是洗衣部、工程部、前厅部和餐饮部。与其它 部门负责人、总经理或其代理人保持良好的交流渠道
Establishes and maintains effective human relations and works with human resources to ensure that team members performance is effectively managed
建立并保持良好的人际关系，与人力资源部门一起对团队成员的工作表现进行有效管理
Maintains appropriate standards for dress, hygiene, uniforms, appearance, posture and conduct of Housekeeping personnel
保持客房部员工的衣着、卫生、制服着装、外表、仪态和行为标准
Conducts regular department meetings
定期召开部门会议
Identifies and ensures highest possible standard of cleanliness, maintenance, guest room supplies and amenities at a realistic costs
在合理的成本范围内，确认并保证清洁工作、保养工作、客房物品供应和酒店用品的最高标准
Supervises outside contractors to ensure contractual compliance
对外来承包商进行监督，以确保合同合规
Implements and controls Housekeeping procedures that provide for the health and safety of personnel and guests, such as lost and found service, key control, security and emergency procedures and environmental procedures
执行并管理客房部关于工作人员及客人健康和安全的规定，如失物招领、钥匙管理、安全和 紧急情况处理工作程序以及环境工作程序
Is prepared to implement assigned tasks during emergencies such as fires, power failures and bomb threats
准备在紧急情况下完成分派給的任务，如在火灾、停电和炸弹威胁事件期间
Works with Human Resources on manpower planning and management needs
和人力资源部一起进行人力规划和管理需求
Works with Director of Finance in the preparation and management of the Department’s budget.
和财务总监一起编制和管理部门预算