客房主管หัวหน้าแผนกแม่บ้าน

工作职责Duties andResponsibilities：

监督客房部各项标准和工作程序的执行

Supervise the implementation ofhousekeeping standards and procedures in relation to

就这些标准和培训需求提供持续性的改进建议。

Recommended changes to thesestandards and training needs on an ongoing basis

对客房部所有系统有最新和完整的知识。

Maintain a current and thoroughknowledge of all housekeeping systems

负责管理接班和交班工作，以确保交接班过程的有效进行。

Open and close the shift andensure effective shift hand over

分发和收集钥匙。

Distribution and collection ofkeys

管理所有的呼入和呼出电话。

Management of all incoming andoutgoing calls

解决员工受到的不公正待遇问题。

Solve employee grievances

分配客房

Perform Room allocations

检查客房

Perform Room inspections

排列抵店客人客房的优先顺序。

Prioritise arrival rooms

配合前台满足酒店和客人的要求。

Liaise with Front Office forguest and hotel requirements

确保及时为客人提供洗衣服务并送还。

Ensure guest valet is processedand delivered in a timely manner

协调特别项目(如参观客房，除虫，窗户和地毯的清洁，客房供应量)。

Co-ordinate special projects(eg site rooms, vermin control, window and carpet cleaning, room inventories)

处理客人所有的特殊要求。

Manage all special requestsmade by guests

确保部门内工作的一致性。

Ensure consistency within thedepartment

管理酒店的遗失财物。

Management of lost property forthe hotel

确保具有客房类型，设计和设施的全面知识。

Ensure you have completeknowledge of room types, layouts and facilities

管理仓库

Manage storage areas

保存充足的用品存货。

Maintain adequate stock levels

按要求完成库存盘点工作。

Complete stock takes asrequired

维持存货水平

Maintain stock levels

进行交接班说明，确保了解酒店的工作和运营需求。

Conducts shift briefings toensure hotel activities and operational requirements are known

与上级领导和人力资源部一起进行人力规划和管理需求。

Works with Superior and HumanResources on manpower planning and management needs

与上级领导和财务总监一起编制和管理部门预算。

Works with Superior Director ofFinance in the preparation and management of the Department’s budget.

技能要求

RequiredSkills –

拥有在与他人交往时大多数时间所使用的沟通技能；完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。

Communication skills areutilized a significant amount of time when interacting with others;demonstrated ability to interact with customers, employees and third partiesthat reflects highly on the hotel, the brand and the Company.

具有说，读和写英语的能力。

Able to speak, read and writeEnglish

熟练使用微软办公软件

Proficient in the use ofMicrosoft Office

具有组织和培训能力

Organizational and trainingabilities

学历

Qualifications –

高中或酒店行政管理，酒店管理或相当的大专学历。

High School or Diploma in HotelAdministration, Hotel Management or equivalent

经验

Experience –

最好拥有在相似规模酒店3年客房工作经验，包括的管理经验或培训经验。

3 years housekeeping experience preferably in a hotel of similar sizeand complexity and including supervisory experience or training. 

经验类型和程度的要求可能因运营规模和复杂性而略有不同。

Type and level of experiencerequired may vary slightly based on size and complexity of operation