Team Member (F&B Service) (199042)

About us, At the lowest point on earth, overlooking one of the world's most magical seas and one of the most spectacular natural and spiritual landscapes, at the shore of legendary Dead Sea sits the new Holiday Inn Resort Dead Sea - IHG Hotels & Resorts.

Here you can relax and rejuvenate with the year-round sunshine, low humidity, ozone rich air and of course the healing mineral loaded waters of the Dead Sea itself.

The hotel is just 70 km from Amman Queen Alia International Airport and 55km from the capital Amman. Guest staying at the Holiday Inn Resort Dead Sea will enjoy a fresh new family hotel with spacious rooms complete with a wide variety of leisure activities with free mini bar and free internet access.

Job Scope

As a Team Member, Food & Beverage Service, you will be responsible for delivering exceptional dining experiences by providing friendly, efficient, and professional service to our guests. Reporting directly to the Restaurant Manager (or their delegate), you will ensure that every guest enjoys outstanding hospitality while maintaining IHG service standards and contributing to the success of the Food & Beverage team.

Your Responsibilities Will Include:

• Greet guests warmly and provide attentive, courteous, and personalized service throughout their dining experience.
• Present menus, explain menu items, promotions, and beverage selections, and provide recommendations when required.
• Take food and beverage orders accurately and ensure timely delivery of orders to guests.
• Maintain thorough knowledge of menu offerings, ingredients, preparation methods, and allergens.
• Ensure tables are properly set, cleaned, and maintained in accordance with hotel standards.
• Monitor guest satisfaction throughout service and respond promptly to requests, concerns, or special requirements.
• Process guest bills accurately and handle cashless or cash transactions according to hotel procedures.
• Coordinate effectively with kitchen and bar teams to ensure smooth and efficient service.
• Maintain cleanliness, hygiene, and safety standards within all restaurant and service areas.
• Support hotel events, banquets, and special functions as required.
• Promote IHG service culture by creating memorable experiences and building positive guest relationships.

What we need from you

• Minimum 1–2 years of experience in Food & Beverage service, preferably within a hotel or upscale restaurant environment.
• Strong customer service and communication skills with a passion for hospitality.
• Good command of English; additional languages are considered an advantage.
• Ability to work effectively in a fast-paced environment while maintaining attention to detail.
• Professional appearance and positive attitude with excellent interpersonal skills.
• Basic knowledge of food safety, hygiene, and service standards.
• Ability to work flexible shifts, including weekends and public holidays.
• A team-oriented mindset with a willingness to learn and grow within the hospitality industry.

What you can expect from us

We give our people everything they need to thrive — from a competitive salary that rewards your hard work, to a wide range of benefits designed to support your wellbeing and growth. Expect a full uniform, exceptional colleague room discounts, and industry-leading training and development programs.

Our mission is to welcome everyone and build inclusive teams where we celebrate differences and encourage colleagues to bring their authentic selves to work. IHG provides equal employment opportunities to all applicants and employees, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability.

At IHG, we give every team member the Room to Belong, Grow, and Make a Difference — in a culture built on trust, collaboration, and respect. We also know that to work well, we must feel well — which is why our Wellbeing Framework supports your health, lifestyle, and workplace wellbeing.

Join us and become part of a global family that’s passionate about delivering True Hospitality — for everyone, every time.