Learning & Quality Manager
Hotel Brand: InterContinental
Location: India, Chennai
Hotel: IC - Chennai Mahabalipuram Resort (MAAMR), No. 212 East Coast Rd, Nemelli Village, Perur Post Office,, 603104
Job number: 168768
We are looking for a passionate Learning & Quality Manager to join our team and drive a culture of learning, service excellence and continuous improvement.
✨ Key Responsibilities:
• Lead the property’s Learning & Development initiatives
• Plan and deliver engaging training programs aligned with IHG standards
• Drive service excellence and quality standards across the resort
• Monitor guest feedback, quality scores and brand standards
• Conduct quality audits and identify opportunities for improvement
• Partner with HODs to identify training needs and develop colleagues
• Support onboarding, induction and ongoing development programs
• Drive a strong learning culture and continuous improvement mindset
?? We’re Looking For:
• Relevant experience in Learning & Development / Quality within the hospitality industry
• Strong understanding of luxury hospitality and service standards
• Excellent communication, presentation and facilitation skills
• Passion for people development and service excellence
• Strong interpersonal and stakeholder management skills
Nie do końca spełniasz wszystkie wymagania, ale nadal uważasz, że świetnie pasowałbyś do tej pracy? Nigdy się tego nie dowiemy, chyba że naciśniesz przycisk "Zastosuj". Rozpocznij z nami swoją podróż już dziś.
