Bellperson (190227)

About us, At the lowest point on earth, overlooking one of the world's most magical seas and one of the most spectacular natural and spiritual landscapes, at the shore of legendary Dead Sea sits the new Holiday Inn Resort Dead Sea - IHG Hotels & Resorts.

Here you can relax and rejuvenate with the year-round sunshine, low humidity, ozone rich air and of course the healing mineral loaded waters of the Dead Sea itself.

The hotel is just 70 km from Amman Queen Alia International Airport and 55km from the capital Amman. Guest staying at the Holiday Inn Resort Dead Sea will enjoy a fresh new family hotel with spacious rooms complete with a wide variety of leisure activities with free mini bar and free internet access.

Job Scope

As a Bellman, you will be one of the first and last colleagues our guests interact with during their stay. Reporting directly to the Front Office Manager (or their delegate), you will provide a warm welcome, assist with luggage handling, escort guests to their rooms, and deliver exceptional service that creates a memorable arrival and departure experience in line with IHG standards.

Your Responsibilities Will Include:

• Welcome guests upon arrival and departure in a friendly, professional, and courteous manner.
• Assist guests with luggage handling, storage, transportation, and delivery requests.
• Escort guests to their rooms, explaining hotel facilities, services, and room features.
• Provide accurate information regarding hotel outlets, facilities, operating hours, and local attractions.
• Coordinate with Front Office and Concierge teams to ensure seamless guest arrivals and departures.
• Respond promptly to guest requests and inquiries, ensuring timely follow-up and resolution.
• Maintain cleanliness and organization of the lobby, entrance areas, luggage room, and bell desk.
• Assist with transportation arrangements, taxi requests, and guest directions when required.
• Handle guest belongings with care and maintain the highest level of professionalism and confidentiality.
• Support VIP arrivals, group arrivals, and special events as directed by management.
• Follow hotel safety, security, and emergency procedures at all times.
• Promote a positive image of the hotel by delivering outstanding guest service and hospitality.

What we need from you

• Previous experience in Front Office, Guest Services, Bell Service, or a customer-facing role is preferred.
• Strong interpersonal and communication skills with a passion for hospitality.
• Good command of English; additional languages are considered an advantage.
• Knowledge of local attractions, transportation options, and guest service practices is preferred.
• Ability to work flexible shifts, including weekends and public holidays.
• Physically fit and able to lift, carry, and transport guest luggage safely.
• Professional appearance and positive attitude with excellent customer service skills.
• Ability to work effectively as part of a team in a fast-paced environment.
• A proactive and guest-focused approach with strong attention to detail.

What you can expect from us

We give our people everything they need to thrive — from a competitive salary that rewards your hard work, to a wide range of benefits designed to support your wellbeing and growth. Expect a full uniform, exceptional colleague room discounts, and industry-leading training and development programs.

Our mission is to welcome everyone and build inclusive teams where we celebrate differences and encourage colleagues to bring their authentic selves to work. IHG provides equal employment opportunities to all applicants and employees, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability.

At IHG, we give every team member the Room to Belong, Grow, and Make a Difference — in a culture built on trust, collaboration, and respect. We also know that to work well, we must feel well — which is why our Wellbeing Framework supports your health, lifestyle, and workplace wellbeing.

Join us and become part of a global family that’s passionate about delivering True Hospitality — for everyone, every time.