ハウスキーピングマネージャー - リージェントフーコック
- Responsible for daily cleanliness and quality standard of guest rooms, corridors, back of the house service areas and Housekeeping pantries.
- Arrange and lead shift briefing at the beginning of the duty and de-briefing at the end of the duty in regards to day-to-day Housekeeping operation updates and information.
- Ensure and confirm all Housekeeping colleagues per duty roster have attended to work, and promptly arrange substitution team members for absent colleagues.
- Prepare and distribute the room assignment sheets and the floor keys to the team.
- Obtain list of vacant rooms to be cleaned immediately and list of prospective checkouts or discharges in order to prepare work assignments.
- Lead daily guest room cleaning and turndown services, special requirement of VIP guests, government’s/foreign dignitaries’ accommodations, and any other guests with more attentions required. Ensure that the tasks are achieved within the standard timeframe for optimum productivity.
- Responsible for leading the inspections of Housekeeping leaders on cleanliness and preparation of the guest rooms arriving, occupied, and departed. Ensure that the team’s works are conformed to IHG Way of Clean and established standards of cleanliness.
- Maintain clear and efficient communication and coordination with Front of the House and other departments of the resort.
- Co-ordinate with Front of the House Department and provide room discrepancy report for each shift and as per established standards and procedures.
- Schedule the cleaning of the room carpets, upholstery, and draperies as needed, along with deep cleaning projects and window cleaning as necessary.
- Schedule cleaning for lobby area, public restrooms, telephone areas, hallways, entrances, elevators.
- Schedule periodic major cleaning projects including carpet shampooing, cleaning of walls and baseboards, cleaning of windows, elevator doors and tracks.
- Schedule cleaning of all meeting rooms after each function, meeting, and event has ended.
- Schedule deep cleaning of all meeting rooms on periodic basis including carpet shampooing, cleaning of walls and baseboards, cleaning of windows, etc.
- Provide support and assist the Executive Housekeeper in all areas of Housekeeping operations, such as training, coaching, counselling and enforcement of the Standard Operating Procedures.
- Ensure all meeting room functions are properly set up according to the requests indicated on the meeting room/even function sheets.
- Ensure guest rooms are properly secured and that proper key control procedures are followed by all housekeeping colleagues.
- Responsible for ensuring that all Housekeeping colleagues are aware of current promotions, policies and other important information about the resort and Phu Quoc island and familiar with the resort’s products, services, guest facilities with their locations and operating hours.
- Maximise colleague productivity through the use of multi-skills, multi-tasking and flexible scheduling to meet the financial goals of the resort’s business as well as the expectations of the guests.
- Prepare storeroom requisition, purchase other supplies and equipment, also monitor par stocks on all guest supplies and linens.
- Responsible for monitoring, controlling, and recording the costs of guest room supplies, all cleaning supplies, equipment, labour and report to Executive Housekeeper on a weekly/monthly basis.
- Ensure that the Housekeeping team operates with the lowest possible cost structure while meeting the Guest Love targets of Housekeeping, proactively managing costs based on key performance indicators.
- Responsible for scheduling and overseeing preventative maintenance of Housekeeping equipment and co-ordinate with the Engineering Department for any maintenance issues and outstanding repairs of machinery.
- Assist in preparation of annual Housekeeping budget.
- Make reports and recommendations when required.
- Perform any other duties which may be assigned by the management from time to time.
IHGについて
お客様は、半世紀近くにわたり、リージェント・ホテルズ&リゾートのドアから華々しく登場してきました。 1970年に誕生したモダンなホテルとリゾートのコレクションは、静かでセンセーショナルな滞在の本拠地です。 最も経験豊富な旅行者にとっても、騒音と魅力を超越するタイプの体験です。 人生で最も美しい瞬間への招待状。 私たちは伝説的な革新的な高級ブランドであり、厳選されたホテルやリゾートに新鮮な視点を刺激することで、現代のおもてなしを再考しています。 リージェントの同僚は親切なホストであり、大胆な精神とダイナミックさで、最高のお客様体験を提供するための有意義な瞬間を提供します。
すべての要件を満たしているわけではありませんが、それでもあなたはその仕事に適していると思いますか? 「適用」ボタンを押さない限り、わかりません。 今日から私たちと一緒に旅を始めましょう。
