Franchise Hotel - Director of Rooms & Residences

About Us

Hotel X, a premier luxury boutique property, is nestled in Brisbane’s most vibrant and sought-after location. With James Street and Howard Smith Wharves right at our doorstep, we are the epicenter of luxury and lifestyle in Brisbane. As we continue to elevate our brand and enhance our guest experiences, we are excited to invite a Director of Rooms and Residences to join our high-performing Executive Leadership Team.

At Hotel X, our mission is to create unforgettable experiences for our guests with every stay. We value creativity, culture and community.  Join us and be part of a team that is dedicated to excellence, innovation, and the ultimate in guest satisfaction.

OUR CULTURE & VALUES

• Deliver excellence through service
• Embrace a growth mindset
• Communicate honestly and transparently
• Consider people, community and planet
• Have each other’s backs and respect differences
• Show up and bring positivity
• Take accountability & own our mistakes
• Entrepreneurial mindset where innovation is key…we want to push the boundaries of old school hospitality and shift the needle on a new way of doing things. 

Your day to day

As the Director of Rooms and Residences, you will lead the daily operations and guest experience within our luxurious property, fostering a culture of excellence, innovation, and attention to detail. Your role is critical in ensuring seamless coordination across departments, while building strong relationships with all stakeholders, from property owners and residents to external contractors and service providers.   

What we need from you

This role requires an experienced Hotelier with a proven track record in luxury lifestyle hotels. The ideal candidate will excel at mastering the fundamentals while embracing innovative approaches to enhance the guest journey. You will be driven to provide support and mentorship consistently setting the highest standards across all operational areas. This role demands excellent people management skills and the ability to build and maintain strong relationships with stakeholders.

Key responsibilities for this role will include, but are not limited to:

Leadership: Drive success in guest experience, profitability, employee engagement, and development across all operational teams. Provide daily guidance and support to all operational areas, including Front Office, Housekeeping, Engineering, Residences, and F&B outlets.

Building & Facilities Management: Respond promptly to resident enquiries and concerns, oversee security systems to ensure resident safety, and manage the cleaning and landscaping of common areas for a well-maintained environment.

Concierge & Leasing Management: Lead and manage the building's letting and concierge services, ensuring effective tenant communication, seamless coordination with property owners and the Body Corporate, compliance with contractual standards, and the creation of a comprehensive Concierge Services Manual for all stakeholders.

Attention to Detail: Ensure meticulous adherence to brand standards, exceeding guidelines, and delivering exceptional luxury lifestyle experiences. Implement and enforce building policies and procedures to maintain a high standard of property management.

Compliance: Champion compliance with sustainability goals, monthly WH&S requirements, and the safety of our guests, employees, and assets, while liaising with the body corporate to provide regular updates on the building's condition and operations.

Financial Management: Oversee financial management by preparing and optimising annual budgets, driving revenue through occupancy and rate strategies, managing stock and expenses, aligning rosters with business needs, and conducting regular audits to maintain accurate, secure financial operations.

OUR IDEAL CANDIDATE..

• Your positive energy will resonate with both our guests and our teams.
• You will take full ownership of all relevant KPIs, positioning yourself as the key driver of success.
• Demonstrated strong leadership skills to build and mentor a team, fostering a pipeline of future leaders.
• A robust business acumen in hotel operations, including Rooms, Engineering, and Food & Beverage, with a deep understanding of P&Ls and strategies to enhance top-line revenue and profitability.
• Proven track record of maintaining high standards of cleanliness, security, and building maintenance.
• Familiarity with relevant building codes, regulations, and industry best practices.
• Enthusiasm to embrace change and innovate beyond traditional hospitality practices.
• A hands-on leader with the flexibility to be on-site to support our 24/7 operations, someone who is ready to make a real impact and build memorable experiences.

What we offer

As a valued member of our dynamic team, you will have access to: 

• A flexible environment – we track outcomes not timesheets 
• Fun!!!  Enjoy team building, regular events, and a vibrant atmosphere 
• Discounted childcare & gym memberships with our corporate partners 
• The IHG Employee Room Benefit & Friends and Family Program  
• Sales incentives and recognition schemes  
• Hotel X pays for 100% of 6 therapy, mental health, or coaching sessions each year plus access to a variety of well-being resources 
• Career development, mentoring and community support opportunities  

Join us in redefining luxury hospitality— APPLY NOW to leave a legacy and elevate our guest experiences to new heights!

***Applications should include a detailed cover letter, addressing the following screening questions:

1. How would you describe your right to work in Australia
2. What is your expected base salary for this role (not including superannuation or bonuses)?
3. Do you have any restrictions on your ability to work reasonable additional hours as required (including on weekends?)
4. How do you ensure effective communication between your teams & stakeholders?
5. What motivates you to innovate in luxury hospitality, and how have you implemented creative solutions to elevate guest satisfaction in previous roles?
6. How would your team describe your leadership style in a few words?