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As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental®️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand. Let’s Go Further Together.  

As Food & Beverage Team Leader you will provide a food and beverage service to guests in a personalised manner consistent with established outlet operations policies and procedures.  You will support the Food & Beverage Leadership team with encouraging and developing the team to deliver branded service whilst promoting the desired work culture.

A little taste of your day-to-day:  

• To prepare the outlet for daily operation, including setting and resetting tables, light cleaning and other assigned tasks, including beverage preparation area
• Assist the Manager in regularly monitoring rosters to ensure all shifts are covered and make adjustments where necessary.
• Order inventory based on outlet par levels as prescribed by the Manager, assist in inventory-taking as required and assist in resolving discrepancies in inventory.
• To ensure you team adhere to Colleague Handbook guidelines for presentation, grooming and punctuality
• Develop and maintain cohesive working relationships within immediate team, and wider hotel team.
• Attend and participate in daily briefings, meetings and training sessions as scheduled.
• To supervise the employees under your responsibility for the shift, ensuring that the correct standards and methods of service are maintained as stated in the Department Operations Manual.
• Demonstrate Awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines and ensure your direct reports do the same.
• Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures.

What we need from you

• Minimum 2 years Food & Beverage Service Experience
• Friendly Personality 
• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
• Time management skills, delegation, a drive for results and strong employee engagement skills.
• Neat Personal Presentation

What you can expect from us: 

You’ll be rewarded for your hard work with a suite of benefits that supports you and your family’s well-being, including: 

• Paid birthday leave 
• Hotel perks like accommodation and food & beverage discounts
• Enhanced parental leave 
• Proactive health days and flexible work options. 
• Your career journey will be supported through our lifelong development program 
• IHG Career Milestone celebrations 
• Transfer of entitlements as you move and grow with IHG. 
• Access to our discount retail platform that makes your pay go even further 

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. 

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our my Wellbeing Framework, we are committed to supporting well-being in your health, lifestyle, and workplace. 

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.