Assistant Reservations Manager - voco Orchard Singapore

About Us

voco Orchard Singapore provides guests with the world-renowned voco™ experience from the moment they walk through its doors. Famed to be hotels to count on, yet different enough to be fun, voco hotels are unstuffy hotels where people feel comfortable to relax, and just get on with life. Hotels that stand out from the crowd, voco combines familiar comforts with the indulgences of a hotel, to create somewhere that’s dependable, but not vanilla. Somewhere premium, but with a laidback spirit. Somewhere reliable, but different

Your day to day

As an Assistant Reservations Manager, you assist with managing the guest reservations function including but not limited to advanced room reservations and group coordination service to ensure prompt service, productivity, and maximize hotel profitability. Serve as Reservations Manager in his/her absence.

FINANCIAL RETURNS

• Assist in managing hotel revenue generation and maximization through full utilization of company systems, business processes and specifications.
• Work with Reservations Manager to engage with OTA’s and other external partners if and when required
• Monitor group reservation activity daily and communicate status with sales department.
• Follow up on tentative sales bookings with respective sales staff to update status.
• Promote enrolment and administer loyalty programmes for hotel guests, including IHG Rewards, InterContinental Ambassador, Kimpton Inner Circle

GUEST EXPERIENCE

• Ensures that all communications relating to the hotel both external and internal are actioned efficiently in a professional and courteous manner, in accordance with brand standards
• Deal efficiently and courteously with all guests’ requests by monitoring and following up with the according team members and correct channels
• Communicate fluctuations in room occupancy to operations so that appropriate staffing adjustments and efficiencies are maintained.

PEOPLE

• Manage the daily activities of the reservations staff. Schedule and assign work.
• Trains, manages and motivates the erservations team in order to provide high standard of service for customers and meet departmental and hotel targets
• Assist the Reservations Manager to supervise and manage the performance of the department and facilitate the performance management cycle throughout the year
• Ensure all staff is properly trained on systems and service standards and have the tools and equipment needed to effectively carry out their job functions
• Define reservation SOP’s

RESPONSIBLE BUSINESS

• Complete records and reports in regard to room availability and guest room commitments; forecast weekly occupancy and rate.
• Maintain historical records of reservations arrivals, cancellations and denials to assist in formulating future reservations forecase.
• Perform other duties as assigned including assisting Reservation Agents in their job functions during peak periods.

What we need from you

• At least 3 years reservations/front office experience including supervisory experience
• Diploma or Bachelor’s degree in Hotel Management, Business Administration, or related field preferred.
• Able to commit to working weekends and evenings (no night shift required).
• Proficiency in using Opera
• Experience working in an international hotel chain will be an advantage.
• Must speak fluent English.

What we offer
We’ll reward all your hard work with a great salary and benefits – great room discount and superb training.

Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www.http://careers.ihg.com to find out more about us.

IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.