ASISTANT REGENT CLUB MANAGER - REGENT PHU QUOC
- As an Assistant Regent Club Manager you oversee the daily operation of Regent Club, Dedicated Regent Experience Agents and VIP services, ensuring the Regent standards and service behaviours are delivered conformed to the brand ambitions and promise.
- To share the Regent’s vision of luxury, ensure product quality standards are met and that Regent Club team delivers the best service to all Regent Club guests according to the resort’s and IHG’s business objectives.
- You constantly engage with guests and make sure that the service level is exceeding guests expectations. If occurred, handle guests issues with most care and professionalism.
- You are responsible for delivering outstanding level of personalized service to all Club guests, espeacially VIPs, ensuring the team is engaging and acting with thoughtful kindness at all times.
- You make sure that guest experience with each outlet in the resort is well pre-arranged by the team, the communication is clearly established.
- You ensure all guest special requests and preferences are recognized by the team and across the resort by related departments.
- Pay attention to smallest details, make sure that the Regent Club Lounge is well manned, fully set up and that the ambience reflects the mood from day to evening adhering to Regent standards.
- Create storng relationships with all department to ensure curating of a harmonious flow for all guests during their stay.
- Lead and develop the team by having regular check-in conversations, conducting trainings and involving the team members in driving resort goals.
- Make sure that your team members are aware of their responsibilities, company and individual goals.
- Perform any other duties which may be assigned by the higher management from time to time.
IHGについて
お客様は、半世紀近くにわたり、リージェント・ホテルズ&リゾートのドアから華々しく登場してきました。 1970年に誕生したモダンなホテルとリゾートのコレクションは、静かでセンセーショナルな滞在の本拠地です。 最も経験豊富な旅行者にとっても、騒音と魅力を超越するタイプの体験です。 人生で最も美しい瞬間への招待状。 私たちは伝説的な革新的な高級ブランドであり、厳選されたホテルやリゾートに新鮮な視点を刺激することで、現代のおもてなしを再考しています。 リージェントの同僚は親切なホストであり、大胆な精神とダイナミックさで、最高のお客様体験を提供するための有意義な瞬間を提供します。
すべての要件を満たしているわけではありませんが、それでもあなたはその仕事に適していると思いますか? 「適用」ボタンを押さない限り、わかりません。 今日から私たちと一緒に旅を始めましょう。
