餐饮服务实习生
Hotel Brand: Crowne Plaza Hotels & Resorts
Location: China, Guangxi, Beihai
Hotel: Beihai Silver Beach (BHYHI), Silver Beach, 536000
Job number: 136275
- Meet and greet all guests, and potential guests, at the front of the Restaurant by ensuring the following:
- 在餐厅的前部迎接所有宾客和有可能的宾客，确保完成以下工作：
- Ensure the restaurant is ready to receive guests prior to opening and that both wait staff and tables are ready in line with opening standards
- 确保在开始营业前餐厅准备就绪，侍应生和餐桌服务员都遵守开始营业规范。
- Ensure restaurant operating equipment is clean and in working order
- 确保餐厅运营设备的清洁并正常工作。
- Maintaining impeccable uniform and personal presentation standards in accordance with hotel policy
- 按照酒店的规定保持工服和个人仪表的高标准。
- Welcoming guests to the Restaurant, by using the Restaurant name
- 迎客人光临餐厅，使用餐厅的名称。
- Inquiring if they have a reservation and noting it in the reservation book if they do
- 询问客人是否有预订，如有预定在预订册上做记录。
- Creating a reservation for them with their dining preferences if they do not and noting it in the reservation book
- 为客人登记预订并注有用餐喜好，如客人没有预订则在预订册上记录。
- Being attentive to guest requests
- 周到的满足客人要求。
- Escort guests to their preferred table or reserved table and seat guests according to restaurant standards
- 陪同客人前往喜欢的餐台或预订的餐台，按餐厅标准安排客人就坐。
- Take telephone bookings and document in the Reservation book according to restaurant standards
- 接听电话订位并按餐厅的规范在预订冊上记录。
- Equipment is sorted and stored
- 设备分类且存放好
- Glassware is polished
- 玻璃器皿擦亮
- Flatware is polished
- 擦亮餐具
- China is clean
- 清洁瓷器
- Waiter stations are prepared
- 准备好服务台
- Cutlery is placed for buffet and table service
- 摆放好自助餐桌上的餐具
- Tables are set
- 摆设好餐台
- Reservations are read and familiarized
- 阅读并熟悉预订
- Special occasions are ready
- 准备好特别活动
- Music is on
- 放音乐
- Lighting is on
- 开灯
- Outlet is ready for service and guest comfort
- 酒吧准备就绪为客人提供舒适的服务。
- Carries out effective service by ensuring:
- 高效的提供服务：
- Guests are greeted and seated
- 迎宾并安排客人就坐
- Daily specials are explained and upsold
- 说明并推销每日特价
- Food orders are processed accurately
- 准确的下餐单
- Trays and tray jacks are effectively used
- 有效的利用托盘和托盘架
- Food orders are taken quickly
- 快速的为客人写餐单
- Payment methods are handled accurately
- 确的处理付款方法
- Working areas are cleaned and re-set quickly
- 快速的清洁工作区和重新布置
- Bar is clean
- 清洁的酒吧
- Used ashtrays are regularly cleaned
- 定时清理用过的烟灰缸
- Guests are conversed with in relation to the food and beverage products
- 与客人谈论有关的餐饮产品
- Carries out effective beverage service by ensuring:
- 通过确保以下内容高效的提供饮品服务：
- Train wait staff and bus staff in hostess standards
- 按领位员的标准培训员工。
- Be attentive to guests and resolve their complaints where possible, reporting all incidents to your Supervisor
- 周到的为客人服务，并尽可能解决客人的投诉，向上级领到报告所有事件。
- Maintain responsibility of cleanliness of hostess stations
- 保持迎宾台的清洁。
- Maintain responsibility of cleanliness of all menus and drink menus
- 保持所有菜单和饮料单的清洁。
- Assist with beverage service
- 协助饮料服务。
- Assist with food service
- 协助食品服务。
- Maintain detailed knowledge of menu, including daily specials
- 对菜单有具体的了解，包括每日特价。
- Ensure tables are cleared quietly and efficiently
- 确保迅速且高效的清理餐桌。
- Carry food and beverage trays in a safe manner to minimize breakages
- 安全的举餐盘使破损将到最低。
- Complete dockets accurately and clearly
- 准确和清楚的填写收据。
- Maintain current information on all general activities of the hotel
- 了解当前酒店所有的活动。
- Beverages are upsold and regularly replenished, abiding by responsible alcohol service regulations
- 遵守酒精饮料服务归定，推销饮料并定时为客人续酒。
- Converse with Guests about wine, advising the types and styles of wine, taking wine orders and serving wine
- 与客人谈论葡萄酒，建意葡萄酒的品种和风格，写单和为客人送酒
- Promoting and selling cocktails to guests
- 向客人推销鸡尾酒
- Making and presenting cocktails
- 调配和装饰鸡尾酒
- Coffee and tea is served hot and in accordance with standard
- 按规范提供热的咖啡和茶
- Take appropriate action to resolve guest complaints
- 正确处理客人的投诉。
- Food and beverage stock is stored in relation to hotel procedures
- 按照酒店的规定存储餐饮存货。
- Performs related duties and special projects as assigned
- 承担相关的职责和安排的特别项目。
IHGについて
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