Pengawas Rumah Tangga 客房 部 主管

岗位职责/职位描述

Supervise the implementation of housekeeping standards and procedures in relation to:
监督客房部各项标准和工作程序的执行 :
Bedroom service 
卧室服务
Bathroom service 
卫生间服务
Valet service 
洗衣服务
Cleaning service 
清洁服务
Linen maintenance 
布草维护
Recommended changes to these standards and training needs on an ongoing basis
就这些标准和培训需求提供持续性的改进建议
Maintain a current and thorough knowledge of all housekeeping systems
对客房部所有系统有最新和完整的知识
Open and close the shift and ensure effective shift hand over
负责管理接班和交班工作，以确保交接班过程的有效进行 
Distribution and collection of keys
分发和收集钥匙
Management of all incoming and outgoing calls
管理所有的呼入和呼出电话
Solve employee grievances
解决员工受到的不公正待遇问题
Perform Room allocations
分配客房
Perform Room inspections
检查客房
Prioritise arrival rooms
排列抵店客人客房的优先顺序
Liaise with Front Office for guest and hotel requirements
配合前台满足酒店和客人的要求
Ensure guest valet is processed and delivered in a timely manne
确保及时为客人提供洗衣服务并送还
Co-ordinate special projects (eg site rooms, vermin control, window and carpet cleaning, room inventories)
协调特别项目(如参观客房，除虫，窗户和地毯的清洁，客房供应量)
Manage all special requests made by guests
处理客人所有的特殊要求
Ensure consistency within the department
确保部门内工作的一致性
Management of lost property for the hotel
管理酒店的遗失财物
Ensure you have complete knowledge of room types, layouts and facilities
确保具有客房类型，设计和设施的全面知识
Manage storage areas
管理仓库
Maintain adequate stock levels
保存充足的用品存货
Complete stock takes as required
按要求完成库存盘点工作
Maintain stock levels
维持存货水平
Conducts shift briefings to ensure hotel activities and operational requirements are known
进行交接班说明，确保了解酒店的工作和运营需求
Works with Superior and Human Resources on manpower planning and management needs
与上级领导和人力资源部一起进行人力规划和管理需求
Works with Superior Director of Finance in the preparation and management of the Department’s budget.
与上级领导和财务总监一起编制和管理部门预算