Guest Relations Executive - InterContinental Hayman Great Barrier Reef

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Guest Relations Executive, you will be the person our guests rely on to call them prior to arrival and reconfirm all their needs, offer local insights, and anticipate every detail of their stay to ensure it is seamless and memorable.

You will be an excellent brand ambassador and create the warm atmosphere that makes our guests feel at home in any location. 

We are looking for enthusiastic and professional team players who knows how to deliver great service and exceed guest expectations. Ideally you will have you’ll have spent a minimum of one year in a 5-star front desk or guest service position and be able to provide a high-level of service excellence to InterContinental Hayman Great Barrier Reef's valued guests. Previous experience in Opera is a must.

What we offer

• World class Staff Facilities as part of the resort’s $135 million dollar refurbishment including excellent subsidised accommodation a dedicated staff pool, staff beach, two gyms, bar, diner, laundry, boutique shop and more.
• An exciting and ever-changing Staff Event Calendar filled with an abundance of recreational activities such as tennis, yoga, meditation, Pilates, group bushwalks, cooking classes, BBQ’s, markets and much more.
• Extensive career development opportunities with dedicated onsite trainers and an abundance of professional development including multi-hire programs, skills training and online IHG courses.
• A great range of employee, friends, and family discount rates across more than 5,300 InterContinental Hotel & Resorts properties.