Assistant Front Office Manager - InterContinental Singapore
Merek Hotel: InterContinental
Lokasi: Singapura, Singapura
Hotel: Singapura (SINHB), 80 Middle Road, 188966
Job number: 141335
YOUR DAY TO DAY
- Participate in the preparation of the annual departmental operating budget and financial plans.
- Controls and monitors departmental costs on an ongoing basis to ensure performance against budget, managing the department expenses.
- Oversee night audit function and preparation of daily financial reports.
- Participate in the planning and execution to increase occupancy and ADR through walk-ins and up-selling at the front desk.
- Assists in planning for future staffing needs and recruiting in line with company guidelines.
- Coaches, counsels and disciplines staff, providing constructive feedback to enhance performance.
- Assists in maintaining a comprehensive, current and guest focused set of departmental standards and procedures and oversees their implementation.
- Build and maintain positive relationships with all internal customers and guests in order to exceed their needs.
- Create a positive hotel image in every interaction with internal and external customers.
- Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests.
- Maintain knowledge of special programs and events in the hotel in order to recognize and respond to guests needs.
- Maintain current Hotel information to be able to provide information to guests.
- Consistently review the hotel performance and ensure the team are delivering recognition to our loyal guests within the IHG Rewards Club and InterContinental Ambassador membership.
- Reacts to situations to ensure guests receive prompt attention, personal recognition throughout the hotel and responding to guest needs and resolves related problems
- Promotes inter-hotel sales and in-house facilities. Ensures front line staffs comply with FIT marketing techniques and maximize sales. Checks billing instructions and monitors guest credit along with analyzing/approving discounts, rebates, refunds.
- Takes action with the Property Management Systems (PMS) in emergency situation and fully conversant with all hotel emergency procedures.
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