中餐厅服务员 Petugas Layanan Petugas Restoran Cina

Job Summary – (Role Summary) 
工作概述﹣－(职位概述)

•    Provide fast and courteous service of food and beverages to guests and ensure quality of food and beverage presentation per established standards.
    为客人提供快速热情的餐饮服务，根据设定的标准确保餐饮外观的质量
•    Adhere to local regulations concerning health, safety, or other compliance requirements, as well as brand standards and local policies and procedures.   
    遵守当地的卫生和安全法规，或其它适用的规定，以及品牌规范和当地的规章制度

Essential Duties and Responsibilities – (Key Activities of the role)
主要职责﹣(职务的主要工作)

•    Deliver Food and Beverage service of high standard and in accordance with departmental standards and procedures
    按照部门的规范和程序提供高标准的餐饮服务
•    Communicate to his/her superior any difficulties, guest comments and other relevant information  
    与上级领导交流有关疑难，客人意见和其它相关信息
•    Establish and maintain effective employee working relationships
    与员工建立并保持良好的工作关系
•    Attend and participate in daily briefings and other meetings as scheduled
    参加和参与每日的例会和其它计划好的会议
•    Attend and participate in training sessions as scheduled
    参加和参与计划好的培训课程
•    Prepare for service by ensuring:
    确保部门的以下各项工作就绪为客人提供服务：
        -    Grooming is impeccable and in accordance with ICHG personal presentation             standards 
            遵守洲际酒店集团的个人仪表仪容规范著装无可挑剔
        -    Outlet equipment is clean
            设备干净
        -    Equipment is sorted and stored
            设备分类且存放好
        -    Glassware is polished 
            玻璃器皿擦亮 
        -    Flatware is polished 
            擦亮餐具
 
        -    China is clean 
            清洁瓷器
        -    Waiter stations are prepared
            准备好服务台
        -    Cutlery is placed for table service
            摆放好餐桌上的餐具
        -    Tables are set
            摆设好餐台
        -    Reservations are read and familiarized
            阅读并熟悉预订
        -    Special occasions are ready
            准备好特别活动
        -    Music is on
            放音乐
        -    Lighting is on
            开灯
        -    Outlet is ready for service and guest comfort
            酒吧准备就绪为客人提供舒适的服务
•    Carries out effective service by ensuring:
    高效的提供服务：
        -    Guests are greeted and seated
            迎宾并安排客人就座
        -    Daily specials are explained and up-sold
            说明并推销每日特价
        -    Food orders are processed accurately
            准确的下餐单
        -    Trays and tray jacks are effectively used
            有效的利用托盘和托盘架 
        -    Food orders are taken quickly
            快速的为客人写餐单
        -    Payment methods are handled accurately 
            正确的处理付款方法
        -    Working areas are cleaned and re-set quickly
            快速的清洁工作区和重新布置
        -    Bar is clean
            清洁酒吧
        -    Used ashtrays are regularly cleaned
            定时清理用过的烟灰缸
        -    Guests are conversed with in relation to the food and beverage products
            与客人谈论有关的餐饮产品
•    Carries out effective beverage service by ensuring:
    通过确保以下内容高效的提供饮品服务：
        -    Beverages are up-sold and regularly replenished, abiding by responsible alcohol        service regulations
               遵守酒精饮料服务规定，推销饮料并定时为客人续酒
        -    Converse with Guests about wine, advising the types and style of wine, taking         wine orders and serving wine
               与客人谈论葡萄酒，建意葡萄酒的品种和风格，写单和为客人送酒
 
        -    Promoting and selling cocktails to guests
               向客人推销鸡尾酒
        -    Making and presenting cocktails
               调配和装饰鸡尾酒
        -    Coffee and tea is served hot and in accordance with standards
               按规范提供热的咖啡和茶

•    Take appropriate action to resolve guest complaints
    正确处理客人的投诉
•    Food and beverage stock is stored in relation to hotel procedures
    按照酒店的规定存储餐饮存货
•    Perform related duties and special projects as assigned
    承担相关的职责和安排的特别项目