Associate Rumah Tangga

They work in close coordination with all employees and outsourced staff in the hotel and are dependable in meeting the needs of our guests throughout their stay.
At Holiday Inn Express® we want our guests to relax and be themselves which means we need you to:
• Be you by being natural, professional and personable in the way you are with people
• Get ready by taking notice and using your knowledge so that you are prepared for anything
• Show you care by being thoughtful in the way you welcome and connect with guests
• Take action by showing initiative, taking ownership and going the extra mile
Duties and responsibilities
• Cleans and maintains guest rooms, guest corridors, linen rooms and cupboards according to set standards and procedures
• Replenishes guest supplies
• Ensures guest services specified by superiors and guests requests are promptly and courteously met
• Reports damage or malfunction in hotel rooms to superior
• Maintains equipment in proper state of cleanliness and repair
• Maintains a section room report
• Maintains a daily room checklist
• Meets with superior and takes on daily assigned tasks
• Reports and submits lost and found articles to superior immediately
• Report guest complaints to superior immediately
• Reports unusual behavior/activities on floors to supervisor
• Records room status in allocated section accurately
• Complies with hotel’s health, safety and hygiene policy
• Adheres to personal grooming and hygiene standards
• Attends meetings and training sessions as required
• Creates and maintains floral arrangements
• Carry out valet services when required including delivery of linen or processing laundry orders
ACCOUNTABILITY

QUALIFICATIONS AND REQUIREMENTS
Required Skills –
• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
• Able to speak, read and write English
Qualifications –
• Primary Education or equivalent
Experience –
• Some housekeeping experience.
The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.