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Manager Performance Optimization

地點：美國，喬治亞州，亞特蘭大

地址： 1 - Corp Atlanta Ravinia, Three Ravinia Drive, 套房 100, 30346

Job number: 165737

Hiring Salary: USD 83,000.00 - 100,000.00 YEARLY

2482x804-頻道銷售
2482x804-頻道銷售

Role Purpose

Drives system-enabled commercial performance by ensuring pricing tools, platforms and processes (N2Pricing, GRS/Concerto, BI) are fully adopted, consistently executed and continuously optimized. Serves as the N2Pricing SME and execution engine, translating system data into revenue-driving actions, monitoring adoption/productivity, resolving issues and closing the feedback loop between field users and system teams.

Key Accountabilities

  • Serve as the N2Pricing SME, driving awareness, adoption, and effective utilization across the field. 

  • Monitor adoption, usage, and performance metrics to identify opportunities and close execution gaps. 

  • Partner with System Health Coaches and field teams to reinforce best practices and optimize system performance. 

  • Act as a bridge between field users and Product/System teams, providing actionable feedback to improve capabilities and user experience. 

  • Lead business readiness and adoption efforts for new commercial systems, enhancements, and releases. 

  • Support integration of Sales & Catering capabilities within pricing, revenue management, and commercial workflows. 

  • Maintain playbooks, SOPs, and operational standards to ensure consistent execution and a single source of truth. 

  • Partner with Engagement and Enablement teams to drive role-based training, communications, and upskilling initiatives. 

    • Release & Implementation Support: Support system upgrades, releases and business readiness activities including communications, training alignment and follow-up. 

    • Roadmap Awareness & Product Feedback: Maintain working knowledge of GRS/Concerto and ReVision roadmaps; translate releases into impact summaries and readiness plans. 

    • S&C Workflow Support: Identify and flag Sales & Catering process/system gaps impacting group and sales execution. 

    • Playbook & Standards Maintenance: Keep playbooks, SOPs and job aids current; reinforce standard processes and usage expectations at scale. 

 

Key Metrics

  • RevPAR, RGI, Direct/Digital & Loyalty Contribution, Group RGI Growth

  • Revenue Capture ≥96%; Decision Adoption higher; Auto-Deploy ≥15%

  • Non-Strategic Override Mix and System Non-Engagement lower

  • Differential Rule Usage higher; adoption/productivity uplift; issue resolution, release adoption and playbook currency on-time/current

     

Required Education, Experience and Technical Skills

  • Educational Requirements: Bachelor’s degree in Business, Hospitality, Analytics or related field 

  • Experience: 4+ years in revenue management, commercial services, or hospitality systems/operations 

  • Experience: 2+ years in performance analysis, revenue optimization or field-support functions 

  • Experience with system rollouts, business readiness or commercial change management 

  • Technical Skills: N2Pricing/RM platforms; Revenue Capture, Decision Adoption, RGI, MPI, ARI, RevPAR; BI dashboards; GRS/Concerto roadmap; Salesforce/field-support tools 

Applied Operational Knowledge & Industry Experience

  • Deep understanding of Commercial Services workflows and hotel operations 

  • Working knowledge of CXO service levels: Core, Plus and Signature 

  • Understanding of pricing, revenue management and system-enabled performance levers 

Decision Governance – Scope

  • Ownership: N2Pricing execution/validation; performance and revenue opportunity identification; adoption monitoring/reporting; field issue resolution; playbook maintenance 

  • Accountable For: accurate and consistent system execution; Revenue Capture and adoption uplift; delivery of market/portfolio revenue opportunities; documentation currency 

Competencies and Capabilities 

  • N2Pricing execution and validation: Supports accurate change execution and workflow alignment. 

  • Revenue opportunity management: Uses N2Pricing/BI insights to identify and convert opportunities 

  • KPI diagnosis and adoption: Monitors Revenue Capture, Decision Adoption, auto-deploy and non-engagement metrics 

  • Field and system coordination: Documents, escalates and closes loop on issues and feedback 

  • Readiness and standards: Supports releases, playbooks, SOPs and job aids 

     

Location -This role is remote USA

我們是誰

在洲際酒店集團酒店及度假村，我們共同努力在全球範圍內提供真正的友善待客之道。 洲際酒店集團在全球設有公司辦公室和 6,000 多個酒店目的地，在 IHG 就職是開闊您視野的完美途徑。 您將體驗我們獨特的文化和傑出的同事，他們將支持和激發您。 無論您處於職業生涯的哪個階段，無論您想要實現什麼目標，洲際酒店集團都有大量企業機會可供選擇，總有您專屬的客房。

近年來，我們已經改變了我們的公司。我們雄心勃勃，致力於提高業績並持續專注於成長，從而成為房客和業主喜愛的首選酒店公司。

我們是一家酒店業務的核心，重視聯繫，並且在一起有助於我們培養獨特的歸屬感，同時也支持生產力。這就是為什麼 IHG，我們為同事提供靈活性和平衡的原因 — 以混合方式工作，集體地融合辦公室和遠程工作。我們認識到每個角色都是不同的，這就是為什麼領導者與團隊合作來決定他們如何和何時進行合作的原因。

我們提供各種禮遇，旨在幫助您過上最好的工作生活。 其中包括我們眾多酒店的令人印象深刻的客房折扣、全年充電日和志願服務日。 通過我們的 MyWellbeing 框架，我們致力於支持您的健康，生活方式和工作場所的福祉。 我們提供獨特且包容的文化，總有您專屬的客房可以歸屬、成長並有所作為。

我們的使命是歡迎所有人，創造包容性團隊，頌揚與眾不同，鼓勵同事在工作中全力以赴。 IHG ®洲際酒店集團為申請人和員工提供平等的就業機會，不考慮種族、膚色、宗教、性別、性取向、性別認同、國籍、受保護的退伍軍人身份、殘疾或任何其他受適用法律保護的類別。 我們促進信任、支持和接受的文化。 始終歡迎不同的背景、經驗和觀點。

不太滿足每一項要求，但仍然相信您非常適合這份工作？ 除非您點擊“應用”按鈕，否則我們永遠不會知道。 今天就和我們一起開始您的旅程。

重要資訊：

  • 列出的薪酬範圍是從最低到最高的薪酬表，我們誠信我們會在發布時為此職位支付。 我們最終可能會支付比發佈範圍更多或少，並且範圍可能在將來會被修改。 僱員在薪酬範圍內的薪酬位置將取決於多個因素，包括相關的教育、資格、認證、經驗、技能、資深、地理位置、績效、輪班、旅行要求、銷售或收入為基礎的指標，以及業務或組織需求。
  • 在賺取積分、歸屬和可確定之前，任何薪資都不被視為工資或報酬。 可分配給特定員工的任何獎金、佣金或其他形式的報酬的金額和可用性仍由公司全權決定，除非及直至支付為止，且公司可在符合法律的情況下全權決定修改。
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Hiring Salary: USD 83,000.00 - 100,000.00 YEARLY

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