Lobby Lounge & Bar Manager/ラウンジ＆バー マネージャー - InterContinental Sapporo

(日本語版は下記）

Lobby Lounge & Bar Manager 

At InterContinental Sapporo, we take pride in offering exceptional hospitality and sophisticated beverage experiences. We are currently seeking a talented Lobby Lounge & Bar Manager to oversee the operation of our bar lounge and maximize guest satisfaction. If you have a passion for cocktail-making and bar operations, and a commitment to delivering premium service, we encourage you to apply. 

Job Description: 

Operational Excellence: 

Oversee bar lounge operations (service operations, staff supervision, reservation management). 

Manage a cocktail bar with expertise in traditional and modern cocktails. 

Coordinate with restaurant and bar teams to ensure efficient order flow and optimal service. 

Manage inventory and procurement (wine, spirits, ingredients). 

Ensure compliance with food safety and hygiene standards (HACCP, etc.). 

Regularly check guest orders, responding quickly to maintenance or product improvements. 

Guest Experience & Hospitality: 

Provide premium service at the bar lounge, offering pairing recommendations in collaboration with sommeliers and bartenders. 

Handle VIP guests and hotel guests, offering customized drinks and special services. 

Address guest complaints and apply effective guest relations skills to resolve issues flexibly and promptly. 

Communicate with inbound guests in multiple languages, including English. 

Financial & Business Management: 

Manage revenue and costs for bar operations (P&L analysis, cost management, budget management). 

Oversee drink pricing and cost control (wine, spirits, signature cocktails). 

Drive upselling and cross-selling (pairing suggestions, high-end bottle sales). 

Monitor key performance indicators (sales targets, guest satisfaction, table turnover rate, average check increase). 

Optimize profitability while maintaining quality by monitoring beverage budgets. 

Event Planning & Management: 

Plan and execute events utilizing lounge and terrace spaces (champagne sunset hour, terrace beer garden, live music nights). 

Develop and implement seasonal or themed events. 

Collaborate with the marketing and guest relations teams to enhance customer engagement. 

Manage event logistics (staffing, setting up, enhancing guest experience). 

Team Leadership & Training: 

Manage and develop bartenders and service teams. 

Motivate the team to maintain high standards of service. 

Manage a multicultural staff and promote effective teamwork by fostering cultural understanding. 

Improve staff retention (implement training programs, establish evaluation systems). 

Collaborate with other departments (F&B, hotel operations, marketing teams). 

Menu Development & Brand Establishment: 

Develop cocktail and wine lists for the bar lounge (create signature cocktails). 

Create menus incorporating trends (using local ingredients for cocktails, providing luxury dining experiences). 

Conduct competitor analysis and develop unique product offerings. 

Establish [Hotel Name]'s brand identity through exclusive night cocktails and signature bar experiences. 

Marketing & Promotion: 

Utilize social media and review sites (Google, TripAdvisor, Instagram) for promotion. 

Develop seasonal promotions (cocktail festivals, wine dinners, seasonal cocktails). 

Develop strategies to attract both hotel guests and external customers. 

Enhance brand presence through partnerships and exclusive collaborations. 

Qualifications: 

Experience in bar or beverage management in luxury hotels or high-end lounges. 

Extensive knowledge of mixology and beverage trends. 

Excellent leadership and team management skills. 

Strong financial acumen with experience in budget creation and cost management. 

Ability to handle guest interactions professionally and resolve complaints effectively. 

In-depth knowledge of health, safety, and hygiene regulations. 

Strong communication and interpersonal skills. 

Experience with inventory management and stock control. 

Ability to work flexible hours, including evenings, weekends, and holidays. 

What We Offer: 

We provide everything you need to succeed. This includes competitive salaries, a variety of benefits that support your professional and personal well-being, uniform provisions, attractive accommodation discounts, and access to industry-leading training. 

At InterContinental Sapporo, we are committed to creating an inclusive and supportive workplace where everyone can thrive. We offer equal employment opportunities regardless of race, color, religion, gender, sexual orientation, gender identity, nationality, veteran status, or disability.