客房部服務員客房部服務員

· Cleans and maintains guest rooms, guest corridors, linen rooms and cupboards according to set standards and procedures

按照既定标准和工作程序，对客房、走廊、布草房和餐具柜进行清洁

· Replenishes guest supplies

补充客用品

· Ensures guest services specified by superiors and guests requests are promptly and courteously met

及时、礼貌的完成上级指定的对客服务并满足客人的要求

· Reports damage or malfunction in hotel rooms to superior

向上级汇报酒店客房内的损坏或故障情况

· Maintains equipment in proper state of cleanliness and repair

保证设备的清洁和修缮

· Maintains a section room report

完成区域客房报告

· Maintains a daily room checklist

完成每日客房检查工作单

· Meets with superior and takes on daily assigned tasks

与上级会面并承担每日分配的任务

· Reports and submits lost and found articles to superior immediately

及时向上级汇报和上交与客人遗失物品

· Report guest complaints to superior immediately

及时向上级汇报客人的投诉

· Reports unusual behavior/activities on floors to supervisor

向上级汇报楼层里的反常行为和活动

· Records room status in allocated section accurately

准确记录在划定的区域内的房间情况

· Complies with hotel’s health, safety and hygiene policy

遵守酒店的健康、安全和卫生政策

· Adheres to personal grooming and hygiene standards

保持个人仪容和卫生标准

· Attends meetings and training sessions as required

按要求参加会议和培训活动

· Carry out valet services when required including delivery of linen or processing laundry orders

如有需求则完成管家服务，包括派送布草或处理洗衣预订等。

Required Skills –

技能要求

· Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.

拥有在与他人交往时大多数时间所使用的沟通技能；完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力

· Able to speak, read and write English

具有说，读和写英语的能力

Qualifications –

学历

· Primary Education or equivalent

小学或相当程度

Experience –

经历

· Some housekeeping experience.

拥有一些客房工作经验