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Hotel Systems Support Specialist

地點：英國，伯頓特倫特
英國，溫莎

Address: 1 - Corp Branston, 1 First Avenue, Centrum100, DE14 2WB

Job number: 163010

2482x804 服務供應和支持
2482x804 服務供應和支持

 

Hotel Systems Support Specialist 

Hospitality background – with a passion for technology 

 

If you know what it feels like when the front desk system stalls mid-check-in, and you’re the kind of person who wants to understand why and help fix it, this role was written for you.  

We’re looking for someone who’s worked in hotels and has a genuine interest in technology. 

You’ll join our Early Life Support & Hotel Services Escalation team, the people who help our hotels feel well-looked after when their systems need a steady hand. This role can be based in either our Branston or Windsor office in the UK. 

What you’ll do 

You’ll be the calm, organised presence that newly opened hotels turn to when their systems aren’t behaving. Sitting between the hotel, our internal teams and our system partners, you’ll make sure issues get understood, owned and resolved, and that everyone stays in the loop along the way. 

Day to day, that means: 

  • Supporting hotels through their first weeks live, helping them work through system issues and find their feet 

  • Joining calls with hotels and acting as the bridge between them, our product and support teams, and partners like Oracle and HotelKey 

  • Keeping things organised and moving, prioritising what matters most and making sure nothing slips 

  • Joining major incident calls, shaping clear updates and keeping everyone informed while service is restored 

  • Spotting patterns, asking the right questions, and helping us stop the same issue cropping up twice 

  • Being a trusted voice with hotels and owners, translating tech into plain English and feeding what you hear back into how we improve 

What you’ll bring 

  • Hotels & Hospitality, you understand how they tick, the rhythms of a front desk, why an outage at 6pm is a very different beast to one at 11am 

  • A real curiosity about technology. You don’t need an IT or developer background, you’re simply someone who likes understanding how systems work and is happy to learn new ones 

  • Strong communication. You can hold a steady conversation with a General Manager and a senior product lead in the same hour, and bring people with you 

  • Organisation and follow-through. You take ownership, prioritise well and move things forward without waiting to be told, even when the situation is a bit messy 

  • A collaborative streak. You’ll work with teammates across Corporate and Operations, globally and across the EMEAA region 

Sound like you? 

We’d love to hear from you. We’re moving quickly, so apply now and let’s start the conversation. 

 

There’s Room for You at IHG. 

 

Applications will be reviewed on a rolling basis and we may close the advert early depending on responses received, so please don’t delay applying! Closing date for applications Tuesday 16th June 2026.

 

 

#LI-KW2

#LI-HYBRID

 


 

我們是誰

在洲際酒店集團酒店及度假村，我們共同努力在全球範圍內提供真正的友善待客之道。 洲際酒店集團在全球設有公司辦公室和 6,000 多個酒店目的地，在 IHG 就職是開闊您視野的完美途徑。 您將體驗我們獨特的文化和傑出的同事，他們將支持和激發您。 無論您處於職業生涯的哪個階段，無論您想要實現什麼目標，洲際酒店集團都有大量企業機會可供選擇，總有您專屬的客房。

近年來，我們已經改變了我們的公司。我們雄心勃勃，致力於提高業績並持續專注於成長，從而成為房客和業主喜愛的首選酒店公司。

我們是一家酒店業務的核心，重視聯繫，並且在一起有助於我們培養獨特的歸屬感，同時也支持生產力。這就是為什麼 IHG，我們為同事提供靈活性和平衡的原因 — 以混合方式工作，集體地融合辦公室和遠程工作。我們認識到每個角色都是不同的，這就是為什麼領導者與團隊合作來決定他們如何和何時進行合作的原因。

我們提供各種禮遇，旨在幫助您過上最好的工作生活。 其中包括我們眾多酒店的令人印象深刻的客房折扣、全年充電日和志願服務日。 通過我們的 MyWellbeing 框架，我們致力於支持您的健康，生活方式和工作場所的福祉。 我們提供獨特且包容的文化，總有您專屬的客房可以歸屬、成長並有所作為。

我們的使命是歡迎所有人，創造包容性團隊，頌揚與眾不同，鼓勵同事在工作中全力以赴。 IHG ®洲際酒店集團為申請人和員工提供平等的就業機會，不考慮種族、膚色、宗教、性別、性取向、性別認同、國籍、受保護的退伍軍人身份、殘疾或任何其他受適用法律保護的類別。 我們促進信任、支持和接受的文化。 始終歡迎不同的背景、經驗和觀點。

不太滿足每一項要求，但仍然相信您非常適合這份工作？ 除非您點擊“應用”按鈕，否則我們永遠不會知道。 今天就和我們一起開始您的旅程。

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