Holiday Inn Express & Suites Singapore Novena - Assistant / Outlet Manager

What’s the job?

The Assistant / Outlet Manager manage all aspects of one or more food and beverage outlet(s) daily and coordinate special events.  Ensure compliance with standards of service and operating procedures.     

He / she adhere to local regulations concerning health, safety, or other compliance requirements, as well as brand standards and local policies and procedures.

Your day-to-day

Financial Returns:

• Actively pursue cost saving measures.
• Manage wage and beverage cost. 
• Forecasting. 
• Stock control.
• Analyse food and beverage statistics through point-of-sale system.
• Work with Supervisor in the preparation and management of the Department’s budget.

People:

Effectively manage the outlet by ensuring the following:

• Oversee the implementation of standards as detailed in the departmental standards and procedures manual.
• Adhere to opening and closing procedures.
• Adhere to bill paying procedures.
• Conduct effective shift briefings ensuring all staff are aware of VIPs, special occasions, daily specials; emphasis on upselling certain products; etc.
• Personally meet and extend farewell to guests. 
• Encourage and motivate staff to provide optimum service during all shifts.
• Liaise with Sales Manager during tender process to obtain new accounts, Food and Beverage specific.
• Work with Supervisor on manpower planning and management needs.

Guest Experience:

• Share recommendations and guest comments to Outlet Chef and Operations Manager to reflect current guest profile.
• Develop and implement Promotions Calendar for F&B products in outlet.
• Manage special event concepts.
• Anticipate market changes and review operations when necessary.
• Conduct competitor analysis.
• Create positive publicity opportunities.
• Manage customer database and utilize effectively.
• Up-sell property facilities.

Responsible Business:

• Recycle wherever possible.
• Demonstrate Awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines.
• Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures.
• Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly.
• Initiate action to correct a hazardous situation and notify supervisors of potential dangers.
• Log security incidents and accidents in accordance with hotel requirements.

What we need from you

• Diploma in Hotel Management, Food & Beverage, or related field
• 4 years’ related experience, including supervisory experience, or an equivalent combination of education and experience
• Obtained alcohol awareness certification and/or food service permit or valid health/food handler card as required by local government agency
• Demonstrated ability to interact with guests, colleagues and third parties that reflects highly on the hotel, the brand and the Company
• Possess problem solving, reasoning, motivating, organizational and training abilities