客戶服務經理

An amazing opportunity for a Guest Services Manager to join us at Kimpton Clocktower!

We offer a salary of £30,862.00 

At Kimpton, our shared mission is to make lives better through heartfelt human connections. This emotional investment drives all that we do, and it’s why you’ll love the work, too. Our colleagues are empowered and encouraged to act from the heart, to go above and beyond to create ridiculously personal experiences for each other and our guests!!

Check out our Instagram page @kimptonclocktower!

Kimpton Clocktower is all about providing a contemporary luxury hotel experience whilst building heartfelt human connections with guests and colleagues – we call it Stay Human. What more could you ask? It’s not just the humans who feel this, we extend this to all our furry friends, because our heartfelt connection does not end with humans!

Working at Kimpton is not just about working and it’s certainly not like working at other places. We value personality, individuality, creativity, doing right, continually improving, focus and passion.

Our passion is YOU…come as you are!

Here, you will have space to:

Be yourself - bringing the real you to work, with your unique personality we want you to be who you are!

Lead yourself – we trust you to make decisions and exert your creativity in order to provide our guests with heartfelt human connections, we trust you to do right!

Make it count – you matter, and we will provide you with all the tools you need in order to create ridiculously personalised experiences for our guests every day!

As a Guest Services Manager, you will be supporting the Front Office Lead to ensure each guest is met with a genuine welcome and that their needs are attended throughout their stay (No detail is too small, and no request is too large).

As a Guest Services Manager, you will be managing the shift you are working, dealing with complex guest requests or complaints and making sure all tasks within the Team have been completed, while supporting both the Front Office Team and wider Hotel Teams to ensure we are providing our guests with a seamless service.

Our Guest Services Manager communicates both internally within the front office and externally, with the wider hotel team and immediate locale, to ensure the guest experience is personalised and always exceeds expectations.

To succeed as our Guest Services Manager, you will need:

• Front Office duty management and team leadership experience for 2+ years in a property of similar size & standard
• Strong organisation skills and ability to work in high pressure environments – you will be someone who is keen to advance their career within the Hospitality industry!
• Proven track record with success at working with loyalty schemes and enrolments, previous experience working with Opera is a plus!
• An awareness of market trends and the ability to implement new initiatives
• Overall, a willingness to  help out across our Hotel departments to ensure our guests are receiving a Kimpton 5* service!

So, what’s in for you:

• Becoming part of the IHG Hotels & Resorts family, one of the world’s leading hotel companies - which means global opportunities
• Extensive training, opportunities for career progression across the world, plus 2 paid days volunteering per year with a cause of your choice
• Meals whilst on duty
• 28 days holiday each year, including bank holidays, this increases up to a maximum of 33 days (Pro Rated)
• We provide every colleague company sick pay and life insurance
• Amazing discounts for our hotels and restaurants around the world
• Discounts from over 15,000 stores – all the way from retail to cinema
• Don’t forget, bring your friends and take part in our generous ‘Refer a Friend’ programme!

If you are someone who likes to march to the beat of their own drum and wants to join a company which encourages authentic individuality, apply today to join us as a Guest Services Manager!

You must meet the legal requirements to work in the UK.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.