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GEM (Guest Experience Maker) Stage - Six Senses Rome

2482 x 804 _ 酒店前台式咖啡 _ 六感
2482 x 804 _ 酒店前台式咖啡 _ 六感
Six_senses_hotels_resorts_spas_logo-3
Six_senses_hotels_resorts_spas_logo-3

Hotel Brand: Six Senses
Location: Italy, Rome

飯店:羅馬 (ROMSS),聖馬塞洛廣場,00187

Job number: 137709

 

Guest Experience Maker (GEM) - Stage

As GEM (Guest Experience Maker) - Stageur, I will fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them and our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness.

 

Sustainability, Wellness and Out of the Ordinary experiences are at the core of everything we do at Six Senses. I will safeguard these pillars and ensure full knowledge and active participation of all our brand initiatives.

Duties and Responsibilities

  • As GEM (Guest Experience Maker) - Stageur, I willassume full responsibility for theefficientoperation in the following:
  • Check guest profiles and guest history prior to the guest arrival and be familiar with all the information.
  • Notify concerned departments for guest arrival and ensure that they have the guests’ history and preferences information before the arrival.
  • Coordinate with departments for transfer related requests and assist guests with transfers to and from the hotel if required.
  • Prepare all arrival amenities such as welcome letter, champagne, shoe bag, cold towels and welcome drinks.
  • Offer welcome drink and cold towel on arrival.
  • Escort guests accordingly throughout the resort.
  • Recommend, plan, schedule and make arrangement with guests for their preferred activities during the stay.
  • Knowledge of fire & safety procedures and exits.
  • Upsell all resort, spa, LIFE and restaurant facilities.
  • Ensure all equipment of the department is kept clean and in good working condition.
  • Upkeep Six Senses guidelines and standards of service and operation. My performance benchmarks are maintained and exceeded.
  • Strictly adhere to LQA standards and guest comments.

Qualifications

To execute the position of GEM (Guest Experience Maker) - Stageur, I must have the required qualifications, technical skills and experience in a similar role in luxury hotels with proven results and includes the following:

  • High school diploma or equivalent experience in a similar hotel operational setting. Hospitality diploma/degreefrom a recognized hospitality school is preferred.
  • Technical skills include MS Office – Word, Excel, PowerPoint and Outlook. I am also familiar with various hotel systems including POS, PMS and CRM platforms. I have excellent knowledge of guest related functions and guest service.
  • Fluent in Italian and good English. I understand that additional languages are preferred
  • Eligible to work in Italy (Only EU passport).

The above is intended to provide an overview of the role and responsibilities for a GEM (Guest Experience Maker) - Stageur at Six Senses Rome. It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent to the position.

Six Senses Rome is an equal opportunity employer. This policy applies to all terms and conditions of employment.

 

不太滿足每一項要求,但仍然相信您非常適合這份工作? 除非您點擊“應用”按鈕,否則我們永遠不會知道。 今天就和我們一起開始您的旅程。

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