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櫃檯代理過夜 - IHG Army Hotels - 聖安東尼奧, TX

飯店品牌:洲際飯店集團陸軍飯店
地點:美國、德州、聖安東尼奧

飯店: Foulois House - Historia (MFSHC),入住地點:Candlewood Suites Building 2426, 2800 Winfield Scott Road, 78234

職位編號: 123015

2482x804-飯店前台
2482x804-飯店前台

Job Overview:

Check-in/check-out hotel guests in a timely and professional manner; process all payments according to established procedures.  This position works during the overnight shift.

Duties and Responsibilities: 

  • Welcome guests in a friendly, prompt and professional manner. 
  • Register guests, issue room keys, provide information on hotel services and room location.     
  • Answer phones in a prompt and courteous manner.
  • Up-sell rooms where possible to maximize hotel revenue.   
  • Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assigned bank.
  • Complete and transmit daily accounting reports and prepare them for review by hotel management
  • Issue, control and release guest safe-deposit boxes.
  • Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
  • Respond appropriately to guest complaints.  Make appropriate service recovery gestures in order to ensure total guest satisfaction. 
  • May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes. 
  • Promote teamwork and quality service through daily communications and coordination with other departments. 
  • Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc.

 

Qualifications and Requirements:

High School diploma or equivalent, plus one-year front desk/guest service experience.  Some college preferred.  Must speak fluent English.  Other languages preferred.

This job requires ability to perform the following:

  • Frequently standing up behind the desk and front office areas
  • Carrying or lifting items weighing up to 50 pounds
  • Handling objects, products and computer equipment
  • Use a keyboard to operate various property management and reservations systems, etc.

Other:

  • Communication skills are utilized a significant amount of time when interacting with guests and employees.
  • Reading and writing abilities are utilized often. 
  • Basic math skills are used frequently.
  • Problem solving, reasoning, motivating and training abilities are often used.
  • Required to work the overnight shift
  • May be required to work other shifts, weekends, and/or holidays.

 

Work Area:  Front Office

The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.   This position is classified as non-exempt (per the Fair Labor Standards Act) and is subject to overtime in accordance with Federal and State Regulations. 

 

我們是誰

我們需要像您這樣的人,每天都能創造出色的體驗並創造出色的體驗。 不要只是加入一個由 100 個國家/地區組成的 370,000 名同事組成的成長團隊。 讓您的熱情發光。 在世界各地創新和合作。 擁抱你的雄心。 讓我們一起走得更遠。

不太滿足每一項要求,但仍然相信您非常適合這份工作? 除非您點擊“應用”按鈕,否則我們永遠不會知道。 今天就和我們一起開始您的旅程。

重要資訊

  • 列出的薪酬範圍是從最低到最高的薪酬表,我們誠信我們會在發布時為此職位支付。 我們最終可能會支付比發佈範圍更多或少,並且範圍可能在將來會被修改。 僱員在薪酬範圍內的薪酬位置將取決於多個因素,包括相關的教育、資格、認證、經驗、技能、資深、地理位置、績效、輪班、旅行要求、銷售或收入為基礎的指標,以及業務或組織需求。
  • No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
  • If you require reasonable accommodation during the application process, please click here.
  • IHG 不接受人員或招聘機構的申請,查詢或未經請求的 CV/簡歷。 請點擊此處了解我們的代理政策。
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