Franchise Hotel - Reservations Coordinator

About Us

Who are Kew Green Hotels? 

Kew Green Hotels is a rapidly expanding global company, with a diverse portfolio across leading hotel chains, including IHG Hotels & Resorts, Marriott International, Wyndham Hotels & Resorts and Hilton, what unites us all is our values.  Please view our website for more details. 

Apply today – we look forward to hearing from you! 

Your day to day

The Role

We're looking for a Reservations Coordinator to join our team. The role reports directly to one of our Customer Excellence Managers and is part of our team based at the Commercial Hub in Crick (NN6 7XR).

In this role, you will be responsible for handling enquiries received via phone, email and other online channels, seeking to secure business on every interaction. You will play an integral part in maximising revenue and conversion of all group reservations opportunities for our hotel portfolio. You will be the first point of contact for customers; your goal will be to build connections with customers and deliver customer excellence by meeting their needs. It will also be vital to build and maintain relationships with all stakeholders, both internal and external. 

What we need from you

Who we’re looking for 

If you're the kind of person who is results driven, customer focused, has excellent verbal and written communication, organised and can prioritise your workload, we want you to join us! Plus, you'll learn all about our hotels across the UK and become fully conversant with all facilities, services, and special promotions offered by the hotels. You can then use this information to maximise hotel sales.  

This role would be perfect for someone who has worked in a hotel sales/reservations office and is ready to take the next step to a multi-property role. We would also be delighted to talk to anyone who has worked in a customer-facing role before in any industry. And if you're good at selling to people, having meaningful conversations, and building relationships, that's even better. 

What we offer

Benefits 

Our rewards package includes:  

• Attractive discounts across many major retailers, restaurants, and events – you can save up to £500 a year on your grocery shopping! 
• Complementary Employee, Family and Friends discounts in hotels across the Kew Green Hotels portfolio and at partner hotels worldwide! 
• 50% off food and beverage while you stay in our hotels 
• 24/7, 365 days Employee Assistance Line for mental health and wellbeing support, financial and legal advice 
• FREE and UNLIMITED access to our Leisure Clubs (gym, pool, steam rooms) 
• Robust career development opportunities and support for personal growth