Chief Concierge | Full time | Intercontinental Melbourne the Rialto

About Us

Nestled on the illustrious Collins Street, within the vibrant heart of Melbourne’s Central Business District, the Intercontinental Melbourne the Rialto is a symbol of heritage elegance and contemporary sophistication. Esteemed as one of the city's paramount hotels of international renown, it stands as a testament to luxurious hospitality.

About the Role

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As Chief Concierge you’ll lead the delivery of guest requests and enquiries to ensure complete guest satisfaction. You'll also be a brand ambassador and develop great working relationships with internal and external stakeholders.

A Taste of Your Day-to-Day 

• Make sure our guests always get a warm welcome and a sincere farewell from you and your team   
• Support any needs at the bell stand or the door while ensuring the lobby and Concierge areas look great
• Deliver a memorable experience to guests with a swift and personal service – not forgetting to recognise and record guest preferences
• Resolve guest issues and use their feedback to improve guest satisfaction
• Collate and share local insights to meet guest requests i.e. sporting events, places of interest and local restaurants 
• Contribute to hotel revenues – e.g. through tour and transportation bookings
• Manage daily staffing needs, plan and assign work
• Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues - recognising good performance

What We Need From You 

• A High School diploma / qualification - college and university degree would be great but it’s not essential 
• At least four years‘ experience in an upscale hotel / equivalent environment as a Concierge or related discipline
• Fluent English and local language is essential, any additional other languages would be great
• At least one years’ supervisory experience or equivalent combination of education and experience

What You Can Expect From Us

In return, not only will you be rewarded with a competitive salary, you will also be rewarded with a range of benefits that supports you throughout your IHG career journey.

• Competitive Salary
• Paid Birthday Leave
• Enhanced parental leave program
• Proactive paid wellness and mental health days
• Some of the best colleague discounts across our IHG Hotels for accommodation, food and beverage
• An immense colleague discounts platform for all your favourite brands and retailers
• Most importantly, we’ll help you grow, and develop you as an individual.

Your career journey will be supported through our lifelong development programs, IHG career milestone celebrations, and transfer of entitlements as you move and grow with IHG.

We are proud to be InterContinental Melbourne the Rialto and proud to be IHG and we know you will be too. Visit http://careers.ihg.com/ to find out more about us.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.