總禮賓司

Are you passionate about delivering exceptional guest experiences? We’re looking for a Chief Concierge who will be the face of our hotel, ensuring our guests receive top-tier service and insider recommendations for a memorable stay.

Every day is different, but you’ll mostly be:

• Leading the concierge team to provide personalized and seamless guest services.
• Assisting guests with transportation, dining reservations, local attractions, and special requests.
• Building relationships with guests and VIPs to anticipate their needs and exceed expectations.
• Managing luggage services, guest inquiries, and lobby organization to ensure a welcoming atmosphere.
• Collaborating with other hotel departments to enhance the overall guest experience.
• Maintaining strong relationships with local businesses and service providers to offer exclusive recommendations.
• Handling guest complaints and resolving issues with professionalism and efficiency.

• Prior experience as a Concierge in a luxury or 5-star hotel.
• Strong leadership and organizational skills to manage a concierge team effectively.
• Excellent communication skills and fluency in English; additional languages are a plus.
• In-depth knowledge of local attractions, dining, and entertainment options.
• A warm, approachable, and professional demeanor.
• Flexibility to work varied shifts, including evenings, weekends, and holidays.
• Membership with Les Clefs d’Or (preferred but not mandatory).