Bell Captain (Full Time)

The InterContinental Sydney Double Bay has an exciting opportunity as a Bell Captain for a service focused individual who is passionate about creating a memorable guest experience as soon as they walk through our doors.

YOUR DAY TO DAY

As a Bell Captain reporting to the Head Concierge, you will be someone who welcomes guests with a personalised service and seamlessly assists their journey either arriving or leaving the hotel. You will help our guests feel welcome every time they visit InterContinental Sydney Double Bay.

You will be the first point of contact when a guest arrives and the last point before they leave. 

• Welcoming the guest or visitor at their vehicle,
• Providing a personal greeting upon their first interaction with our Hotel,
• Assisting with handling their luggage with care and respect.
• Connecting them to the Front Desk team while maintaining a seamless service throughout the guest experience,
• Throughout the guests stay, you may will be asked to provide basic knowledge on the local & Sydney offerings.
• Organise bookings for restaurants, cars & other activities the guest requires.

WHAT WE NEED FROM YOU

• Previous experience working in a hotel or customer service role, with a proven ability to provide an exceptional guest/customer experience.
• Strong verbal conversation skills. Can you start a conversation with anyone?
• Ability to manage a small team.
• Flexibility to work a range of hours between 7am and 11pm across a 7-day roster - Our guests are with us 24/7 so evening, weekend and public holiday shifts are all part of this full-time job.
• Open Drivers license – preferably manual

WHAT WE OFFER

• Laundered uniform supplied
• Paid birthday leave
• Paid parental leave
• Some of the best colleague discounts across our IHG Hotels for accommodation, food and beverage
• A massive colleague discounts platform for all your favorite brands and retailers - to help your salary/wage go further
• Most importantly, your career journey will be supported through our lifelong development programs, IHG career milestone celebrations, and transfer of leave entitlements as you move and grow with IHG.