Village Reception Attendant - InterContinental Hayman Great Barrier Reef

The Opportunity

At InterContinental Hayman Great Barrier Reef, every day begins with ocean views and the spirit of true hospitality. Live, work, and thrive on one of the iconic 74 Whitsunday Islands, where a rewarding career meets an extraordinary island lifestyle—delivering and inspiring incredible experiences for our guests and colleagues alike. 

Be Part of the Hayman Village Experience!

As a Village Reception Attendant, you'll play an important role in creating a welcoming and supportive environment for our colleagues living on Hayman Island. As the first point of contact for new arrivals and existing team members, you'll provide exceptional service, assist with accommodation enquiries, coordinate Village operations and help create a positive community where colleagues feel at home.

Your day-to-day responsibilities will include, but are not limited to:

• Welcoming new colleagues and visitors, coordinating arrivals, departures and Village accommodation check-ins.

• Acting as the first point of contact for colleague enquiries, providing information and assistance with day-to-day Village living.

• Managing room allocations, key distribution and maintaining accurate colleague accommodation records through Opera.

• Coordinating daily Housekeeping services across Village accommodation and communal areas.

• Handling cash and credit transactions, including payments related to colleague activities and services.

• Providing daily operational reports and communicating important updates to Village Management and Finance.

• Responding to accommodation issues, maintenance requests and colleague feedback, escalating matters when required.

• Working closely with other departments to support Village operations.

• Maintaining confidentiality and ensuring all colleague information is handled with professionalism and discretion.

• Maintaining a welcoming, clean and organised reception area while following resort policies and workplace health and safety procedures.

Base rate $27.48 + penalties + loading 

See Yourself in Our Team

To be successful in this part-time role, you’ll have:

• Previous Front Office, Reception or Customer Service experience, ideally within a hotel, resort or accommodation environment.

• Excellent communication and interpersonal skills, with a genuine passion for supporting and assisting others.

• Strong organisational and time management skills, with the ability to multitask in a busy environment.

• Good computer skills and the ability to learn accommodation management systems such as Opera.

• Strong attention to detail and the ability to maintain accurate records and handle transactions.

• A proactive and approachable attitude with strong problem-solving skills.

• The ability to maintain confidentiality and handle sensitive colleague information professionally.

• A professional presentation and positive attitude, with a passion for creating a welcoming colleague experience.

• Flexibility to work a variety of shifts, including evenings, weekends and public holidays.

Live the Island Life 

• Join a vibrant and diverse team, making lifelong friendships, and become part of an unforgettable island community. 

• We make island living convenient and affordable with subsidised staff accommodation and meals. We also offer dedicated staff facilities - pool, beach, gym, bar, diner, laundry, and more. 

• Enjoy swimming, snorkelling, hiking, kayaking, and exploring the Whitsundays after your shift or on your days off.

• Your commute ends in paradise, with beautiful beaches and breathtaking ocean views just moments away. 

• Grow your career with opportunities for career growth, training, and professional development. 

• Enjoy exclusive employee, friends, and family discount rates across our InterContinental Hotels & Resorts properties worldwide. 

At IHG Hotels & Resorts, we believe great hospitality starts with great people. We are committed to creating an inclusive workplace where everyone feels welcome, respected and valued. We encourage applications from people of all backgrounds, religions, genders, gender identities and sexual orientations. We pride ourselves on a diverse and family friendly environment, and welcome applicants with primary school aged children as our island offers a State Primary School. 

If you require any adjustments during the recruitment process, please let us know, we're here to support you.

Ready to Work in Paradise

• Please visit our Careers Page for all details regarding living and working on Hayman Island at: https://haymanisland.intercontinental.com/careers/ or click the ‘Apply Now’ button.

• We also invite you to learn more by following our social channels:

  • Facebook via @ICHIRcareers and Instagram via @ihg_australia_careers

Applications close on 07 December 2026. We will be reviewing and contacting candidates throughout the advertising period. The application may close earlier if the position is filled.