Village Manager - InterContinental Hayman Great Barrier Reef

We need you to ensure all colleagues receive exceptional service, professional attention, and personal recognition. You will inspire and motivate your team to provide a unique experience, collaborating with department managers to maintain high service standards and drive continuous improvement. Engaging with colleagues upon arrival, addressing complaints, seeking feedback, and building relationships will help enhance overall satisfaction. Regular inspections of accommodations and public areas are necessary to identify and resolve any deficiencies promptly. To succeed in this role, a Bachelor’s degree or equivalent in Hotel Management or Business Administration is required, along with demonstrated experience in leading a multi-cultural and diverse team.

Effective team management is key, and we need you to plan staffing needs, assign work, and set performance and development goals. You will provide mentoring, coaching, and regular feedback to help your team improve. Educating staff on compliance with laws and safety regulations and ensuring they have the right tools and training is essential. Fostering a culture of teamwork and maintaining clear communication about the hotel’s successes will help keep your team motivated. Additionally, working with Village Management to ensure appropriate room allocations for new colleagues and maintaining accurate personnel records is important. Significant operations experience in a leadership role across various functions—including Front Office/Reception, Housekeeping, Food & Beverage, Culinary, and Activities—will be highly valuable.

Managing budgets for room inventory, linen, and staffing costs is also crucial. You’ll be expected to handle financial reporting and implement strategies to maximize revenue across Rooms, F&B, and Activities. It’s important to ensure that financial transactions are secure, and that payroll and inventory processes are handled efficiently. Responsible business practices, including secure billing, risk assessments, and safety compliance, should be consistently upheld. Finally, promoting and facilitating health and wellbeing initiatives is essential to creating a safe and supportive environment for your team. An understanding of remote living considerations will be highly beneficial in ensuring a smooth and effective operation.