Senior Manager, Product & Technology Communications

• Lead integrated communications across Product & Technology, partnering with global, regional and cross-functional teams to ensure messages are aligned, coordinated and relevant to shared audiences.
• Set and deliver the communications strategy for Product & Technology, ensuring it aligns with enterprise priorities and the broader corporate affairs narrative. 
• Serve as a trusted communications adviser to P&T senior leaders, providing counsel on messaging, audience strategy, sequencing, channels, risks and stakeholder engagement. 
• Translate complex product, technology and AI topics into clear, accessible and compelling narratives for colleague, hotel and owner audiences. 
• Lead complex, multi-stakeholder communications programs from strategy through execution, including change communications, leadership communications, major technology rollouts and colleague engagement initiatives. 
• Develop executive messaging, organizational announcements, presentations, talking points, Town Hall content and other high-profile communications. 
• Partner across P&T, Global Corporate Affairs and relevant business functions to align communications, anticipate dependencies and ensure a coordinated audience experience. 
• Make independent communications decisions within agreed strategies, escalating material reputational, stakeholder or delivery risks when appropriate. 
• Establish communications plans, editorial rhythms and measurement approaches that improve awareness, understanding, engagement and adoption. 
• Provide leadership and coaching to communications team members, supporting quality, consistency and capability development. 
• Apply emerging tools, including AI, to improve communications insight, development and effectiveness while following applicable company standards.

What we need from you

• 8+ years’ experience developing and leading internal, change, executive and issues communications in a complex, global organization.
• Demonstrated ability to advise senior leaders, influence stakeholders, manage multiple priorities, and deliver compelling messages for varied audiences
• Proven ability to lead high-profile, multi-audience communications programs from strategy through execution.
• Demonstrated strategic thinking, strong judgment and the ability to navigate ambiguity, competing priorities and sensitive business issues with limited oversight.
• Experience translating complex product, technology, data or AI topics for non-technical audiences. 
• Experience leading, coaching or developing communications professionals. 
• Strong understanding of communications measurement and the ability to apply insight to improve outcomes.
• Exceptional writing, editing, storytelling, channel management, project management, stakeholder management, and communications measurement skills.
• Attention to detail.
• Ability to work with tight deadlines.
• Experience using and integrating AI into work processes.

Travel - minimum required

Location - Our hybrid work structure is an expectation of three (3) days in the ATLANTA office.  This expectation may be adjusted to evolve with the changing needs of the business.

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