Manager Grove Boutique & Cafe - InterContinental Hayman Great Barrier Reef

You will engage with guests to gather feedback and build relationships, ensuring guest satisfaction and continuous improvement in service standards. Working with department managers, you'll implement initiatives to enhance the guest experience and foster strong relationships with local suppliers. You’ll also promote the hotel’s reputation in the community, encouraging team member involvement. Additionally, you’ll create programs to foster a positive work environment, support team member satisfaction surveys, and train colleagues to deliver exceptional service while fostering a culture of accountability and performance.

Financially, you’ll drive revenue by sourcing and implementing products and services that enhance the guest experience, while monitoring staffing and outlet expenses to optimize profitability. Aligning the outlet strategy with departmental goals and ensuring compliance with HR standards, environmental initiatives, and relevant employment laws will be essential. You’ll also support audits, apply best practices, and promote sustainability efforts, contributing to both the business’s success and its commitment to responsible practices.

• Discounted on-site Accommodation with excellent staff facilities; pool, BBQ area, bar with a la carte dining (subject to availability), fresh meals prepared in our buffet style diner, gym, movie room, corner store and sports fields.
• An exciting and ever-changing Staff Activities calendar filled with an abundance of recreational activities such as tennis, yoga, pain and sip, hikes, markets and more. Plus, in your spare time you can explore the tropical Whitsundays and the incredible experiences it has to offer.
• Extensive Career Development opportunities with dedicated onsite trainers and an abundance of professional development including casual multi-hire programs to learn and earn in other departments, skills training, and optional courses.
• IHG Australia’s myBenefits program including paid birthday leave, wellbeing hub, employee room rates, service recognition celebrations & myPerks platform with an extensive list of lifestyle and retail discounts from over 400 of Australia and New Zealand’s most popular retailers.

• Facebook via @ICHIRcareers and Instagram via @ihg_australia_careers