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At InterContinental Melbourne The Rialto, we're not just a hotel, we're an icon of luxury and a beacon of sophistication in the heart of Melbourne. As part of the world's largest family of luxury hotels, we take pride in being genuine ambassadors of the InterContinental® brand, inspired by decades of international know-how and rich local insights. If you're ready to embrace a wider world of experiences and craft memorable journeys for our guests, we'd love for you to join our team.

Your day to day

As a Food & Beverage Supervisor, you will play a key role in creating exceptional dining experiences for our guests while supporting the daily operations of our restaurant and In Room Dining services. Leading by example, you will ensure service standards are consistently delivered, team members are supported and developed, and every guest interaction reflects the luxury and hospitality standards of InterContinental Melbourne the Rialto.

The day-to-day role includes supervising service periods, coordinating team activities, delivering daily briefings, assisting with training and development, and ensuring all food and beverage outlets are prepared and presented to the highest standard. You will work closely with the Restaurant Manager and wider Food & Beverage team to drive guest satisfaction, maximise revenue opportunities through upselling, manage guest enquiries and feedback, and maintain compliance with all health, safety, and responsible service requirements.

You will also support stock control processes, monitor service quality, assist with rostering and team engagement initiatives, and help foster a positive and collaborative team culture. This role is ideal for someone who enjoys leading from the floor, building strong relationships with guests and colleagues, and delivering memorable experiences in a luxury hotel environment.

What we need from you

• A passion for delivering exceptional guest experiences and creating memorable dining moments
• Previous supervisory experience within a restaurant, hotel, or food and beverage environment
• Strong leadership skills with the ability to motivate, coach, and develop team members
• Excellent communication and interpersonal skills, with a warm and engaging approach to guest service
• Ability to multitask and remain organised in a fast-paced environment
• Strong attention to detail and commitment to maintaining luxury service standards
• Experience handling guest feedback and resolving issues professionally and effectively
• Understanding of food safety, workplace health and safety, and responsible service of alcohol requirements
• VIC Responsible Service of Alcohol (RSA) Certification
• Flexibility to work a rotating roster including evenings, weekends, and public holidays

• You must meet the legal requirements to live and work in Australia

   

What we offer

• Paid Birthday Leave
• Enhanced parental leave program
• Proactive paid wellness and mental health days
• Some of the best colleague discounts across our IHG Hotels for accommodation, food and beverage
• An immense colleague discounts platform for all your favourite brands and retailers
• Ongoing learning and development opportunities to support your career growth within IHG

• Transfer of entitlements as you move and grow within the IHG family

   

We are proud to be InterContinental Melbourne the Rialto and proud to be IHG, and we know you will be too.