F&B Team Leader (199073)

About us, At the lowest point on earth, overlooking one of the world's most magical seas and one of the most spectacular natural and spiritual landscapes, at the shore of legendary Dead Sea sits the new Holiday Inn Resort Dead Sea - IHG Hotels & Resorts.

Here you can relax and rejuvenate with the year-round sunshine, low humidity, ozone rich air and of course the healing mineral loaded waters of the Dead Sea itself.

The hotel is just 70 km from Amman Queen Alia International Airport and 55km from the capital Amman. Guest staying at the Holiday Inn Resort Dead Sea will enjoy a fresh new family hotel with spacious rooms complete with a wide variety of leisure activities with free mini bar and free internet access.

Job Scope

As an F&B Captain / Outlet Team Leader, you will be responsible for supervising daily restaurant and outlet operations while ensuring exceptional guest experiences and service excellence. Reporting directly to the Restaurant Manager (or their delegate), you will lead and support the service team, coordinate operational activities, and ensure all food and beverage services are delivered in accordance with IHG standards.

Your Responsibilities Will Include:

• Supervise and coordinate the daily operations of the assigned outlet to ensure smooth and efficient service.
• Lead, motivate, and support Waiters, Waitresses, and other service colleagues to achieve service excellence.
• Ensure all guests receive prompt, professional, and personalized service throughout their dining experience.
• Conduct daily briefings, communicate operational updates, and assign duties to team members.
• Monitor service standards and ensure compliance with hotel policies, brand standards, and food safety requirements.
• Handle guest feedback, complaints, and special requests professionally, ensuring timely resolution and guest satisfaction.
• Assist with table allocation, reservations, seating arrangements, and service flow management.
• Support training and on-the-job coaching of team members to enhance service skills and product knowledge.
• Monitor outlet cleanliness, setup, presentation, and readiness before, during, and after service periods.
• Promote menu items, beverages, and special promotions while encouraging upselling opportunities.
• Assist with inventory control, operating equipment monitoring, and outlet administration as required.
• Coordinate closely with the Kitchen, Stewarding, and other operational departments to ensure seamless service delivery.

What we need from you

• Minimum 2–3 years of Food & Beverage experience in a 4 or 5-star hotel or upscale restaurant environment.
• At least 1 year of supervisory or team leadership experience within Food & Beverage operations.
• Strong leadership, communication, and interpersonal skills.
• Excellent guest service skills with a passion for creating memorable dining experiences.
• Good knowledge of restaurant operations, food and beverage service standards, and hygiene practices.
• Ability to manage multiple priorities and perform effectively in a fast-paced environment.
• Good command of English; additional languages are considered an advantage.
• Experience with restaurant POS systems and cash handling procedures is preferred.
• Professional appearance, positive attitude, and strong problem-solving skills.
• A proactive and results-oriented approach with a commitment to teamwork and operational excellence.

What you can expect from us

We give our people everything they need to thrive — from a competitive salary that rewards your hard work, to a wide range of benefits designed to support your wellbeing and growth. Expect a full uniform, exceptional colleague room discounts, and industry-leading training and development programs.

Our mission is to welcome everyone and build inclusive teams where we celebrate differences and encourage colleagues to bring their authentic selves to work. IHG provides equal employment opportunities to all applicants and employees, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability.

At IHG, we give every team member the Room to Belong, Grow, and Make a Difference — in a culture built on trust, collaboration, and respect. We also know that to work well, we must feel well — which is why our Wellbeing Framework supports your health, lifestyle, and workplace wellbeing.

Join us and become part of a global family that’s passionate about delivering True Hospitality — for everyone, every time.