会务销售经理 Sales Manager-MICE

The Senior / Meetings and Events Manager will be responsible for delivering the guest experience from event planning, to handling customer requirements during meetings, to post-event follow-up with customers. Key to this role is developing expertise in understanding sector/account needs, maximising guest satisfaction, and driving incremental revenue to the hotel. Where applicable, this role will also involve management and the active coaching of assigned Meetings and Events team members.

At HUALUXE^®, we want our guests to feel accomplished and respected.  To help them we need you to offer intuitive Chinese hospitality and:

• Show Chinese Etiquette – by greeting our guests by extending the spirit of our signature welcome and indulge them in Chinese hospitality by being humble and discreet in observing Chinese protocol.
• Respect and Recognize – We respect and recognize guests no matter who they are and adapt to guest preferences making them feel a cut above the rest.
• Help Accomplish – by fully understanding our guests’ business and social engagement needs, and take pro-active action to exceed their expectations by efficient and accurate services.

FINANCIAL RETURNS

• Develop deep understanding and knowledge of key sectors targeted by hotel, and gain sectorial/account expertise when necessary to maximise guest satisfaction
• Prepare Weekly Events Forecast and seize upselling opportunities
• Ensure the timely follow-up and pursuit of strategic relationships with customers and stakeholders in order to drive the highest levels of conversion
• Supervise the timely delivery of Master Invoice to customers and facilitate payment
• Work closely with the Reservations, Sales & Marketing, and F&B departments to ensure the accounts from the events are consolidated

PEOPLE

• Communicate to his/her superior any issues encountered and other relevant information
• Attend and participate in and where appropriate, organise training sessions, daily briefings and other meetings as required
• Where applicable, supervise, manage and train Meetings & Events Executives and Meetings & Events Coordinators in carrying out their responsibilities
• Where applicable, act as escalation point for clients and members of the MICE Fulfillment Team when issues are not solved at a proper level

GUEST EXPERIENCE

• In the pre-event planning process, consult with the meeting planners to identify optimal meeting room configuration, recommendation on meeting/break flow, menu planning, food & beverage coordination, table arrangements, decoration options, etc. to improve meeting efficiency and productivity
• Meet with each meeting planner daily to debrief on daily events, review consumption, bill and any exceptions to contracted billing and review estimates of final billing
• Plan and conduct pre-event meetings with clients and catering staff to identify ways to enhance the guest experience
• Assigned upon situation as the point-of-contact to give immediate assistance in order that customer’s needs are met quickly and their event runs smoothly
• Supervise the organisation of post-event calls and collection of Feedback Survey and follow up with customers to obtain event feedback and identify further business opportunities

RESPONSIBLE BUSINESS

• Develop awareness and reputation of the hotel and the brand in the local community
• Coordinate safety and security initiatives to ensure meetings flow smoothly with minimal interruptions or problems. Coach and advise clients on meeting options and alternatives that potentially reduce waste, save energy and have a minimal impact to the environment

Perform other duties as assigned.