客室 Attendant (PM) - リージェント Santa Monica Beach

About Us:

Regent Santa Monica Beach, part of IHG Hotels & Resorts’ luxury and lifestyle portfolio, presents a new era of indulgence offering 167 opulent guest rooms and suites. Introduced at a generous 720 square feet, rooms feature spa-like and luxurious bathrooms complete with a soaking tub, walk-in rain shower, double vanity and Perricone MD products, alongside thoughtful mementos through distinct Regent hallmarks. 

Poised along a coveted coastline overlooking the Pacific Ocean, the resort celebrates the allure of unexpected harmony through contrasts, delivering inspired stays with a seamless blend of timeless elegance and modern luxury. Regent Santa Monica Beach is home to four dining destinations, each offering unique epicurean discoveries. Orla and Orla Bar by James Beard Award-winning chef Michael Mina brings the peerless charm and boundless flavor of the Mediterranean to Southern California, while the poolside Azure Bar presents elevated poolside dining and creative cocktails. Sweet July Café debuts in collaboration with Ayesha Curry with exclusive menu items and a curated selection of beloved coffee and tea beverages. The beachfront oasis also boasts a 10,000 square feet Guerlain Wellness spa, outdoor pool (Azure Pool), The Regent Boutique, and state-of-the-art Fitness Center. The opening of Regent Santa Monica Beach marks a historic return of the brand to Los Angeles and represents the Americas flagship. For more information visit RegentSantaMonicaBeach.com. 

Job Summary:

As a Room Attendant (PM), your primary responsibility is to maintain a pristine and inviting environment for our guests. You will play a pivotal role in ensuring the guest rooms are immaculate, well-organized, and equipped with all essential Regent amenities. By demonstrating an unwavering commitment to cleanliness, consistent attention to detail, and guest satisfaction. You will contribute to the delivery of a world-class guest experience. 

A little bit about your day:

Reporting to the Director of Housekeeping, every day is different, but you will mostly be:

• Promote Regent’s service philosophy and style through our people attributes. 
• Maintain impeccable personal grooming standards to uphold the professional and property style of the resort.
• Attend shift briefings daily at the start of your shift.
• Retrieve assignments and other tools essential for your shift.
• Ensure all chemical bottles are appropriately labeled following MSDS (Martial safety   data sheet guideline)
• Collect and wear PPE (Personal Protected Equipment) at the start of your shift.
• Ensure assigned guest rooms are cleaned, organized, and well-maintained to meet cleanliness and service standards.
• Ensure the cleaning sequence of service is completely followed and guest rooms are exceptionally clean.
• Check room privacy indicators and report accordingly.
• Ensure safety and security for guests and their belongings during housekeeping service.
• Ensure the cleanliness status of the room is updated in the KYC system using the provided device. 
• Report any maintenance issues or special cleaning needs, i.e., window washing or carpet shampooing, in the provided KYC device. 
• Clothing left around the room and shoes neatly cared for per service standard.
• Ensure all collateral within the room is clean and up to date. 
• Ensure the coffee station is stocked with coffee, tea, and condiment items in the coffee tray.
• Ensure the room temperature is set to the proper setting. 
• Ensure all guest laundry requests are immediately picked up and sent to the laundry department.
• Conduct a last inspection of the room to ensure cleanliness and presentation. 
• Ensure compliance with the hotel’s lost and found policy, and all items are immediately reported and given to security.

What we need from you:

• Minimum 2 years of housekeeping experience in a luxury hotel preferred.
• Essential verbal and written communication skills. 
• Outstanding organizational abilities and skills for taking initiative, problem-solving, multi-tasking, and prioritizing.
• Passionate about hospitality and providing an outstanding guest experience.
• Carrying or lifting items weighing up to 50 pounds and pushing or pulling up to 100 pounds.
• Ability to stand, stoop, and bend repetitively.
• Flexible schedule, able to work evenings, weekends, and holidays.

What you can expect from us: 

The hourly pay range for this role is $25.32 to $31.65. This range is only applicable for jobs to be performed at Regent Santa Monica Beach. This is the lowest to highest pay scale we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. A colleague’s pay position within the pay range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

Join us and you’ll become part of the global IHG family – and like all families, all our individual colleagues share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care, that you notice the little things that make a difference to guests as well as always looking for ways to improve.

In return, we'll give you a competitive financial and benefits package which may include healthcare support, dental, vision, disability and life insurance support, and a matching 401k plan. Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself.

IHG is an equal opportunity employer: Minorities / Females / Veterans / Disabled.