Group Reservations Coordinator (HIEx)

The hourly pay rate for this role is $19.87. We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and many other benefits to eligible employees.

JOB OVERVIEW: Perform entry-level human resources and administrative duties in support of the hotel’s Human Resources programs and philosophies. Provide basic employee assistance, often serving as initial point of contact for human resources-related matters. 

DUTIES AND RESPONSIBILITIES: 

• Act as primary point of contact for employees for routine inquiries regarding employment, policies, procedures, and payroll and/or benefits issues. Follow-up as needed to ensure resolution. Escalate serious matters to supervisor as needed. 
• Coordinate the preparation of employee orientation, training sessions, and employee morale programs or events. May participate in presenting new employee orientation materials. Meet with new employees to review new hire paperwork for accuracy and completeness. 
• Assist in the communication and administration of employee benefit programs; distribute information and forms to employees. 
• Assist with the recruitment process which may include screening, routing, tracking, and filing of resumes and applications, scheduling interviews, processing background, employment verification and reference checks, writing and mailing correspondences to candidates, solicited resumes and/or applicants, maintain internal and external job posting sites, place advertisements, and enter applications, resumes, and hire information into system(s). 
• Prepare a variety of correspondence, reports, and/or presentations which may include: o Gathering and summarizing information from various sources o Analysis and summary of data o Creating spreadsheets, charts, and/or graphics o Entering, retrieving and/or manipulating data within software programs or databases 
• Organize and expedite flow of work; follow-up on pending matters; communicate and interpret instructions; and communicate information to staff or clients in manager’s absence. Maintain manager's appointment calendar and complete and submit expense reports; coordinate telephone/conference calls and incoming mail; set up and maintain filing systems, etc. Maintain an organized, clean, and professional work area 
• Identify and assist in planning for the purchasing of supplies, equipment, facilities and services necessary to maintain an efficient office. 
• Complete and/or coordinate activities related to assigned projects; assist in establishing project timetables, action steps and status updates; follow-up, as appropriate, to ensure timely execution to meet established deadlines. 
• May maintain and update employee records and files (including personnel forms and files, Leave of Absence forms and files, Worker’s Compensation files, updating the OSHA 300 logs, etc. 
• Promote teamwork and quality service through daily communication and coordination with other departments. Key departmental contacts include Hotel Management/Staff, Corporate Human Resources, and Corporate Legal and HR Shared Services/Hite to Retire. 
• Perform other duties as assigned. 

QUALIFICATIONS AND REQUIREMENTS: High school diploma or equivalent and at least 1-2 years experience in Human Resources or Administrative Support. Some college preferred. Must speak fluent English. Other languages preferred. 

This job requires ability to perform the following:

• Carrying or lifting items weighing up to 25 pounds 
• Standing and moving around the facility 
• Handling objects 
• Use a keyboard to generate various work-related documents 

Other: 

• Strong customer service and communication skills required with ability to effectively communicate with all levels of the organization. 
• Excellent computer skills including MS Word, PowerPoint and Excel. ADP/Timesaver experience preferred. 
• Ability to type at least 45 WPM. 
• Ability to maintain confidential information is critical 
• Mathematical skills, including basic math, percentages and variances are utilized frequently. 
• May be required to work nights, weekends, and/or holidays. 

Work Area: Human Resources Office The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job. This position is classified as non-exempt (per the Fair Labor Standards Act) and is subject to overtime in accordance with Federal and State Regulations.