ケータリングセールスマネージャー

Mgr Catering/Convention Services

Job Overview 

Develop business through direct sales solicitation; secure new accounts, maintain existing accounts and execute tactical sales plans strategy to maximize the profitability of the hotel while maintaining guest satisfaction.  Oversee client functions to ensure customer satisfaction.

At Hotel Indigo^® we deliver inspired service. In all we do, we are vibrant, curious and original. 

1. Be vibrant by carrying ourselves in a way that says to our guests we are energetic, motivated, confident.
2. Be curious by being aware of our hotel and neighborhood and going out of our way to help guests learn and discover what's going on.
3. Be original by building connections with our guests and being imaginative to create memorable experiences.

FINANCIAL RETURNS

• Proactively identify and secure new catering and event business through networking, prospecting, and client outreach.
• Establish client base of individuals, organizations, associations, social, and/or corporate businesses through direct outside and inside sales efforts to secure business for the hotel to ensure that catering revenue goals are met or exceeded.  Actively prospect and qualify new business. 
• Negotiate guest room rates, meeting room rental, function space, and/or hotel services within approved booking guidelines.  Accurately produce and/or review all sales contracts, rate agreements, and/or banquet/catering event orders. 
• Work with contracted group business to detail their banquet functions to include menu planning, room set-ups, creating banquet event orders and upselling additional food and beverage functions
• Negotiate food and beverage prices, function space, and hotel services within approved departmental booking guidelines.  Confirm in writing to the client and all affected hotel departments all group requirements via sales contract terms, addendums, confirmation of pricing, group resumes, and/or banquet event order. 
• Work with sales staff to service and solicit repeat business.  Up-sell client events and manage function space and room block inventory as assigned.
• May sell hotel room nights through direct client contact; maintain a high level of visibility for the hotel in major market areas through direct sales solicitation; telephone contacts and written communication.
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PEOPLE

• Work closely with other hotel departments to facilitate services agreed upon by the sales office and prospective clients.      Disseminate sales-related information to other departments as appropriate.
• Disseminate sales-related information to other departments as appropriate. 
• Promote teamwork and quality service through daily communication and coordination with other departments.  Key departmental contacts include all hotel departments. 
• Interact with outside contacts:
  • Guests – to ensure their total satisfaction
  • Airlines, wholesalers, corporate accounts, travel agencies, ad agencies, etc. – to ensure repeat business, follow up on events, and generate new business 
  • Other contacts as needed (Professional organizations, community groups)

GUEST EXPERIENCE

• Check function room set ups prior to guest arrival, ensuring all details are in agreement with client’s requirements and hotels standards.  Ensure deficiencies are corrected by appropriate personnel.
• Welcome group contact upon arrival at function and ensure guest satisfaction.
• Monitor and handle inquiry calls and provide client proposals in accordance with established departmental policies and procedures 
• Follow up with guests regularly during and after departure to ensure satisfaction and secure future bookings.

RESPONSIBLE BUSINESS

• Respond to inbound catering inquiries and create customized proposals to meet client needs.
• Monitor and ensure all functions are set up, refreshed, and broken down in compliance with scheduled times and departmental procedures.
• Attend and represent hotel at trade shows and conventions and/or participate in sales trips to key feeder markets.
• Arrange and conduct special events, site inspections, and off-site presentations for potential clients.  Entertain clients in accordance with established company and hotel policies and guidelines.
• Work in a timely manner to executive and distribute all Banquet Event Orders (BEO) and contracts as designated by sales
• Conduct hotel and banquet facility tours and entertain qualified clients in accordance with company and property policies.
• Maintain client files and update information daily in accordance with established departmental policies and procedures.      Produce monthly sales-related reports and sales forecasts for assigned area of responsibility.
• Report and communicate Meeting event needs between the client and hotel.
• Prepare and distribute amenity request forms for specified clients. Obtain designated approvals and follow-up on delivery
• May assist client in menu planning.  May coordinate food, beverage, table arrangements and decorations with Banquet Department.
• Perform other duties as assigned.

QUALIFICATIONS AND REQUIREMENTS

Some College plus 1-2 years sales or catering related experience, or equivalent combination of education and experience.  Knowledge of hotel and food & beverage operations preferred.  Must speak fluent English.  Other languages preferred.

This job requires ability to perform the following:

• Frequently standing up or moving within and outside of the facility
• Carrying or lifting items weighing up to 25 pounds
• Handling objects
• Bending, stooping, kneeling

Other:

• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with guests, employees and third parties that reflects highly on the hotel, the brand and the Company.
• Reading and writing abilities are utilized often when completing paperwork and management reports, interpreting results, giving and receiving instructions,  and training 
• Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances are utilized frequently.
• Problem solving, reasoning, motivating, organizational and training abilities are used often. 
• Ability to travel to attend workshops, tradeshows, conventions, etc.

The hourly pay range for this role is $33.65 to $36.05. We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and many other benefits to eligible employees.