Responsable commercial(e)

What is the role?

Holiday Inn Cheraga Tower (Algiers) is looking for a Sales Manager responsible for developing the hotel’s revenue through prospecting, negotiation and customer relationship management. The role involves managing a portfolio of clients, including corporate accounts, travel agencies and groups, while working closely with the Revenue, Marketing and Operations departments to maximize occupancy and revenue and achieve the hotel’s commercial objectives in accordance with IHG standards.

Key Responsibilities

1. Business Development

• Identify and prospect new clients, including companies, travel agencies and event organizers.
• Develop tailored commercial proposals based on client needs.
• Negotiate rates and contractual terms in accordance with the hotel’s pricing policy.

2. Account Management

• Maintain and develop relationships with existing clients by providing regular, personalized service.
• Keep client information up to date in the CRM system.
• Analyse account performance and propose action plans to maximize business opportunities.

3. Internal Coordination

• Work closely with the Reservations, Revenue, Banquets, Food & Beverage and Rooms teams to ensure client satisfaction.
• Participate in sales meetings and share key information with other departments.
• Ensure the proper delivery of the services and arrangements agreed upon with clients.

4. Market Monitoring and Reporting

• Monitor market developments, competitor activity and customer trends.
• Contribute to the preparation of the sales budget and forecasts.
• Provide regular reports on sales performance, including targets, results and sales pipeline.

Candidate Profile

Education: Bachelor’s or Master’s degree in Business, Hospitality Management or an equivalent field.

Experience: 2 to 4 years of experience in sales, ideally within the hospitality or tourism industry.

Skills:

• Strong negotiation and influencing skills.
• Results-driven mindset and strong customer service orientation.
• Proficiency in office software and CRM systems (Delphi, Opera, etc.).
• Strong organizational and time management skills.
• Excellent interpersonal skills, ability to work independently and team spirit.
• Fluency in French and professional proficiency in English are essential.

Expected Behaviours – True Hospitality IHG

• True Attitude: Represent the hotel with enthusiasm and professionalism when interacting with clients.
• True Confidence: Take commercial initiatives with confidence and determination.
• True Listening: Understand each client’s specific needs to offer the most suitable solutions.
• True Responsiveness: Proactively follow up on business opportunities and respond effectively to client requests.

What We Offer

We reward your commitment with an attractive salary and benefits, including a uniform, room discounts and quality training.

Join the IHG Hotels & Resorts family, where colleagues trust and support one another, do the right thing and welcome different perspectives. Pay attention to the details that make a difference for our guests and always look for ways to improve. Visit www.careers.ihg.com to learn more.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We provide equal opportunities to all candidates and employees, without discrimination on the basis of any characteristic protected by applicable law.