Responsable commercial(e)

FINANCIAL RETURNS

• Monitors competitors' activities and assists in marketing intelligence 
• Sells to new, existing and prospective customers considering goals set forth in the sales strategy, negotiating optimum rate for the benefit of the business
• Services existing business through management of account bases
• Sell all facets of the hotel
• Develops and maintains contact with business generators, meeting and convention planners, visitors/convention bureau, travel agents, tour operators, airlines, corporate accounts, Government Departments and other producers closely allied to hotel business
• Monitors existing business and inputs into sales strategy meetings to maximize business 
• Grows existing business and establishes and pursues leads which will develop business

PEOPLE

• Manage the corporate head office and the preferred hotel history for that company
• Builds profile within local marketplace through attendance at various events and local marketplace
• Travel when required to promote the hotel and develop potential business
• Maintain regular contact with the IHG hotels in your region and the regional reservation office
• Interfaces with operations on a timely basis
• Initiates and prepares tenders for business 
• Assesses sales and marketing data
• Assists with the preparation of new products and services
• Assists in the evaluation of sales and marketing activities
• Works with superior on manpower planning and management needs
• Works with superior in the preparation and management of the Department’s budget

GUEST EXPERIENCE

• Demonstrate service attributes in accordance with industry expectations and company standards including:
  • Being attentive to Guests 
  • Accurately and promptly fulfilling Guests requests
  • Anticipate Guests needs
  • Maintain a high level of knowledge which affects the Guest experience
  • Demonstrating a ‘service’ attitude 
  • Taking appropriate action to resolve guest complaints
• Appreciate the dynamic nature of the Hotel industry and extend these service attributes to all internal customers 
• Conduct client interviews
• Entertain clients
• Review and update existing standards to ensure competitiveness

RESPONSIBLE BUSINESS

• Refers sales leads to appropriate personnel within the InterContinental Hotels Group
• Develop and maintain a regular pattern of sales calls, meeting with principals of target market 
• Provides direction on, and conducts market research and analysis
• Plan and conduct familiarization tours and site inspections
• Analyses sales mix and likely impact on hotel goals
• Implement direction from Director of Sales and Marketing and Regional Managers
• Liaison with advertising agency
• Stock control of collateral
• Collateral input
• Execute advertising/creative briefs in a timely manner

• Bachelor’s degree or Diploma in Sales & Marketing, Hotel Management, Business Administration, or related field preferred. 
• 2 years related experience or an equivalent combination of education and experience
• Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
• Problem solving, reasoning, motivating, organizational and training abilities.
• Proficient in the use of Microsoft Office
• Good writing skills