Directeur de service

Nestled in the heart of the picturesque Double Bay, this iconic Sydney hotel embodies timeless elegance and unparalleled service. With breathtaking views of the bay and a reputation for excellence, InterContinental Sydney Double Bay sets the standard for luxury hospitality.

Every day is different at IHG, but you’ll mostly be:

•    Overseeing daily hotel operations, ensuring seamless guest services from check-in to check-out.
•    Leading the way – managing guest experiences, team performance and hotel operations
•    Being first point of contact for any critical emergency situations
•    Prioritising workload and ensuring your team deliver authentic, memorable experiences
•    Developing your team’s skills to drive results that positively impact on hotel performance
•    Responding to guest inquiries, concerns, and requests, resolving issues with professionalism and grace
•    Maintaining high standards of quality and presentation throughout the property.
 

What We need from you:

•    2 years’ front desk/guest service leader experience
•    Excellent communication, problem solving, reasoning and motivational skills
•    Ability to stay for long periods and occasional lifting of heavy items
•    Working knowledge of hotel property management systems like Opera beneficial
•    Willingness to work evenings and weekends 
•    Diploma or equivalent, preferred but not essential 
 

What you can expect from us: 
We give our people everything they need to succeed. You’ll be rewarded for your hard work with a range of benefits that supports you throughout your IHG career journey including:

•    Discounted Parking
•    Complimentary membership to our hotel Gym: Fit Collective 
•    Paid birthday leave and proactive health days
•    Free - duty meal on shift & dry cleaning
•    Popular hotel perks and discounts on our partner platform, and some of the best employee discounts across our IHG Hotels for accommodation, food and beverage!
•    Be part of a supportive, high performing team, offering plenty of mentoring & coaching opportunities to develop your skills.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work.

IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.